Inceed · 9 hours ago
Help Desk Specialist
Olathe, KS
Contract
Hybrid
New Grad, Entry Level
$19/hr - $20/hrInceed is a staffing direct placement firm seeking a Help Desk Specialist to join a dynamic team. The role involves providing first-line support to employees, resolving technical issues, and ensuring high-quality customer satisfaction.
ConsultingInformation TechnologyStaffing Agency
No H1B
Responsibilities
Manage and prioritize call queue efficiently
Resolve technical issues with software and hardware
Install software and troubleshoot basic issues
Update and maintain accurate ticket notes
Collaborate with team members for problem-solving
Utilize Service Now tools
Ensure high-quality support and customer satisfaction
Qualification
Required
Experience with call center operations
Basic troubleshooting skills for software and hardware
Proficiency in using ticketing systems
Strong communication and documentation skills
Ability to work collaboratively within a team
Preferred
Familiarity with Microsoft and Dell products
Experience with remote support software
Previous customer service experience
Experience with ServiceNow
Benefits
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Company
Inceed
Inceed is a staffing and recruiting company that provides consulting services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Shaw
Partner and Founder
Recent News
2025-05-23
2025-04-23
Company data provided by crunchbase