Amplify · 3 hours ago
Senior Manager, Training & Development, CX
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expAmplify is a pioneer in K–12 education, leading the way in next-generation curriculum and assessment. They are seeking a Senior Manager of Training & Development for their Customer Experience team, responsible for designing and managing training programs that prepare contractors to deliver exceptional services.
EdTechEducationHigher Education
Responsibilities
Define and document essential skills, experience, and competencies required for contractor roles, ensuring alignment with organizational goals and department needs
In partnership with Talent Acquisition, develop comprehensive recruitment strategies utilizing multiple channels including job boards, professional networks, referral programs, and vendor partnerships to build robust contractor talent pipelines and reduce time-to-fill metrics
Create and refine interview tasks, evaluation materials, and hiring processes to effectively assess candidates' expertise and role fit while incorporating best practices and relevant competencies
Develop and deliver training sessions for interviewers and regional/partner teams to ensure consistency, objectivity, and adherence to established hiring practices across the department
Ensure fair and unbiased candidate selection through systematic review of evaluative feedback, monitoring of interview practices, and application of strategic insights to improve outcomes and meet department-wide KPIs
Analyze hiring effectiveness and candidate satisfaction data, partnering with leadership to identify trends and implement process improvements that enhance talent acquisition outcomes
Support senior leadership in assessing contractor staffing needs and capacity planning, ensuring proactive talent acquisition that aligns with business objectives and seasonal demands
Plan, execute, and monitor comprehensive systems access provisioning strategies for new PLSs, including coordinating cross-functional teams to establish access protocols, developing series of learning to ensure personnel are prepared to use the tools for their role
Lead cross-functional project management of onboarding content, coordinating efforts to create cohesive learning journeys that incorporate instructional design principles, engaging multimedia elements, and interactive components to effectively prepare new hires for their roles
Design, implement, and oversee training components that reflect best practices in adult learning, ensuring onboarding experiences engage participants and equip contractors with deep program knowledge and training expertise
Deliver training sessions to partner teams on onboarding processes, key practices, and resources while maintaining strategic communication with key stakeholders to ensure consistent execution across the department
Coordinate and manage both virtual and in-person onsite training programs, overseeing communications, operational logistics, and execution to ensure seamless delivery of onboarding experiences across multiple formats and locations
Regularly analyze onboarding effectiveness and participant feedback, sharing insights with leadership to identify trends and implement solutions that improve training experiences and align with organizational goals
Stay current with onboarding best practices and adapt programs to meet changing business needs, supporting the organization's competitive advantage in contractor preparation and development
Plan, execute, and monitor comprehensive retention strategies focused on engaging the contractor specialist cohort, coordinating cross-functional initiatives to enhance contractor satisfaction and reduce attrition during the contract period
Identify and analyze trends in contractor retention patterns, developing data-driven strategic solutions and process improvements to address turnover challenges and enhance long-term contractor engagement
Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals
Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX Training & Development Team and CX team at large
Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities
Qualification
Required
Bachelor's degree or equivalent related work experience
5+ years of K-8 classroom teaching experience and/or relevant professional experience
Proven record of achieving ambitious results in previous role
Experience designing and delivering training sessions
Experience developing and managing projects, including creating detailed plans, forecasting and meeting deadlines, and data analysis
Demonstrates exceptional professionalism, poise, and judgment at all times
Tech and data savvy - exceptional with Google, Apple, and Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease
Preferred
Experience as an Instructional Leader and/or Curriculum Developer across a district or network of schools
Experience developing and delivering training at Amplify or using Amplify products as an educator or administrator in alignment/support of adult learning principles
Benefits
401(k) plan
Stock options
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Company
Amplify
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$215MKey Investors
Cox Enterprises
2023-05-23Series C
2021-10-26Series Unknown· $215M
Leadership Team
Nathan Potter
Senior Vice President Engineering
Philipp Legner
VP of Mathigon
Recent News
Google Patent
2024-11-02
Company data provided by crunchbase