Pennsylvania Housing Finance Agency · 4 hours ago
Manager of Property Preservation and Claims
Harrisburg, PA
Full-time
Onsite
Senior Level
5+ years expThe Pennsylvania Housing Finance Agency is committed to bringing passion and customer focus to the business. They are seeking a Manager of Property Preservation and Claims to oversee property preservation operations and manage claims processes, ensuring compliance with federal guidelines and internal policies.
Financial Services
Responsibilities
Lead and oversee end-to-end property preservation operations across all loan types and investors/insurers, including pre- foreclosure sale and post-sale functions
Direct FHA conveyance processes and ongoing maintenance of default (pre-sale) and agency-owned (post-sale) inventory
Manage FHA part A (conveyance) claims operations and related claim processes
Provide direct supervision and leadership to senior staff and teams responsible for preservation and claims, including hazard claims (homeowners and flood) on damaged properties, including voluntary and lender placed coverage
Ensure full compliance with federal insurers/investors, as well as internal policies and procedures to maximize claims reimbursement
Serve as escalation point to research and resolve complex curtailments, hazard insurance claims and conveyance issues beyond staff scope
Research and evaluate legal issues related to property preservation, conveyance and hazard claims, and escalate to legal staff when appropriate
Approve and oversee preservation and damage repair expenses, including high-dollar repairs, in alignment with federal insurers/investors and agency policy
Provide escalation-level review and approval of vendor invoices exceeding $5000, ensuring alignment with federal agency guidelines, contractual terms, and approved scopes of work
Oversee vendor and contractor performance, coordinating with attorneys, municipalities, and internal stakeholders to meet timelines and protect agency assets
Manage operational risk and escalations, resolving complex issues related to liens, taxes, municipal bills, code violations, evictions, municipal property registration requirements, and HOA fees prior to conveyance
Standardize and improve workflows across preservation and claims function to improve efficiency, accuracy, and compliance
Serve as subject matter expert for preservation and claims operations, advising leadership on complex or high-risk cases
Review, respond to, and remediate PHFA Quality Control audit findings
Monitor Pre-Sale and Post-sale foreclosure property preservation and protection issues through the agency’s property preservation vendor including exceptions and escalations beyond staff scope
Implement procedural and policy changes within the Property Preservation and Claims department as needed
Review and analyze reports to identify trends, risk and improvement opportunities
Train staff on new federal agency guidelines and regulatory updates
Conduct performance appraisals and provide ongoing coaching and development for staff
Participate in interviewing and hiring staff with Director approval
Perform additional management and operational duties assigned by the Director
Qualification
Required
Bachelor of Science - Business Administration/Management
Equivalent relevant experience (5-7 years)
Company
Pennsylvania Housing Finance Agency
PHFA is the Commonwealth of PA's leading provider of capital for affordable homes and apartments.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase