Ajulia Executive Search · 7 hours ago
Customer Success Manager
Phoenix, AZ
Full-time
Hybrid
Senior Level
$75K/yr - $95K/yr
5+ years expAjulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors. They are seeking a Customer Success Manager to monitor client health, develop strategies for at-risk accounts, and drive account expansion while providing industry expertise.
ConsultingHuman ResourcesSearch EngineStaffing Agency
Hiring Manager
Aarti Manchanda
Responsibilities
Monitor client health by tracking adoption, engagement, satisfaction, and performance indicators to ensure strong account stability
Develop targeted strategies for at‑risk accounts to reduce churn and strengthen overall client outcomes
Lead structured business reviews to evaluate performance against KPIs and identify opportunities for continuous improvement
Manage the full renewal cycle by coordinating cross‑functional teams and mitigating risks to secure timely contract execution
Drive account expansion by uncovering new opportunities, partnering with Sales on upsell/cross‑sell, and demonstrating solution ROI
Provide industry and compliance expertise by staying current on regulations and translating QA/QC capabilities into clear business value for stakeholders
Qualification
Required
Bachelor's degree in Business, Engineering, Life Sciences, or a related discipline
More than five years of experience in Client Success, Account Management, or Quality Management within regulated industries
Deep expertise in quality systems, compliance frameworks, and key industry certifications (e.g., AS9100, GMP, GLP, GDP, ISO 9001, ISO 13485)
Demonstrated success in overseeing enterprise‑level clients within technical or regulated environments
Capacity to convert complex technical or regulatory material into clear, client‑accessible language
Preferred
Aerospace experience is a plus
an advanced degree is advantageous
Company
Ajulia Executive Search
Ajulia Executive Search is a staffing and recruiting company that provides executive searches and staffing services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase