Genesys · 2 hours ago
Digital AI Senior Professional Services Consultant
Massachusetts, USA
Full-time
Hybrid
Mid, Senior Level
$111K/yr - $194K/yr
6+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Digital & AI Team is seeking a highly skilled AI Consultant to design, develop, and deliver customized AI-driven use cases across Genesys platforms, providing expert consulting and support throughout the project lifecycle.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Engage with clients to understand their needs and provide expert advice on AI solutions
Assist in the preparation and delivery of presales presentations and proposals
Conduct technical workshops and demonstrations of Genesys AI products
Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions
Lead project work from inception through to successful delivery
Ensure AI solutions are integrated seamlessly with client systems and processes
Provide ongoing support and consultation post-deployment to ensure maximum value realization
Monitor and optimize deployed AI solutions for performance and effectiveness
Stay up to date with the latest developments in AI technology and use cases
Gain in-depth knowledge of the entire Genesys Cloud Digital suite
Participate in ongoing training and professional development
Work as a team player to the organization. Providing feedback to the product organization about issues found in API’s, product, documentation or architecture
Qualification
Required
BS/MS/BA or equivalent in Computer Science, Engineering or related field
6 + Years of experience leading software development/Professional services projects in a technical capacity
3 + Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines. Additional computer languages such as PHP, Java or C# is a plus
3+ Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex. Must include webhook/fulfillment experience and development skills
Demonstrated experience in a customer facing role and handled difficult customer situations
Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics
Ability to work independently on routine duties or projects with general instructions on new assignments. Ability to take initiative and work on new product features
Demonstrate solid analytical programming and problem-solving skills. Quick learner on new technologies and product features
Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other languages is a plus
Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partners
Willingness to travel
Preferred
Experience with Genesys AI products and the Genesys Cloud Digital suite
Certification in AI or related fields
Experience in other consulting roles within the technology sector
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase