Crane Worldwide Logistics · 4 hours ago
Operations Account Analyst
Laredo, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expCrane Worldwide Logistics LLC is a leader in logistics, seeking an Operations Account Analyst to serve as the primary point of contact for clients. The role involves managing day-to-day operations, ensuring client success, and leading projects for station improvement.
Freight ServiceLogisticsSupply Chain ManagementTransportation
No H1B
Responsibilities
Key operational and support function for clients. Primary point of contact for specific client or group of clients
Responsible for overall client success including day to day operations from cargo movement to invoicing and collections
KPI Management, KPI Reporting, and process improvement
Prepare presentations for senior management regarding the recommendations of various projects
Interface with applicable internal (company) and external (client) departments to gather information and provide input on all matters affecting the measurement of operations performance
Analyze client RFQ information and construct a response/proposal document
Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner
Project lead on station improvement projects
Other duties as assigned
Qualification
Required
Key operational and support function for clients. Primary point of contact for specific client or group of clients
Responsible for overall client success including day to day operations from cargo movement to invoicing and collections
KPI Management, KPI Reporting, and process improvement
Prepare presentations for senior management regarding the recommendations of various projects
Interface with applicable internal (company) and external (client) departments to gather information and provide input on all matters affecting the measurement of operations performance
Analyze client RFQ information and construct a response/proposal document
Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner
Project lead on station improvement projects
Other duties as assigned
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Must have strong verbal and written communication skills
Knowledgeable of warehouse operations and freight/logistics optimization
Excellent planning, time management, collaboration, decision making, organization, and presentation skills
Ability to develop and document processes and procedures
Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers
Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism
Strong knowledge of Microsoft office, especially Excel
Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
Job may require extended sitting or standing, use of standard office equipment
Bachelors Degree in Business Administration or related field required
Minimum 2 years related experience
Professional certification may be required in some areas
Preferred
Minimum 1 year industry experience preferred
Benefits
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Company
Crane Worldwide Logistics
Crane Worldwide Logistics is a supply chain company that provides individual solutions to address its client's logistics challenges.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dylan Ross
CFO
Jared Noynaert
VP Engineering
Recent News
2025-11-23
2025-08-14
Business Wire India
2025-05-17
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