Reserv · 5 hours ago
Change Management Lead
United States
Full-time
Remote
Mid Level
3+ years expReserv is an insurtech focused on creating AI and automation technology to enhance claims efficiency. The Change Management Lead will drive product launches and process transformations, ensuring consistent adoption and operational efficiency across teams while serving as a champion of change within the organization.
ConsultingFinancial ServicesInsurance
Responsibilities
Refine and execute a standardized change management framework for product and process changes, including documentation standards, championing and communication protocols, and measurement approaches
Create clear, user-friendly documentation for internal changes, including SOPs, process guides, knowledge base articles, and quick reference materials tailored to different audiences (frontline adjusters, managers, directors)
Document and maintain a structured and organized change history that provides an accurate, reliable record of prior-state processes and current-state practices
Develop and deliver structured, multi-channel communication strategies for change rollouts, including organization-wide and team-level announcements, champion training, FAQs, video tutorials, and training resources
Design and execute pilot programs for broader changes, facilitating structured feedback, and running debriefs to capture lessons learned before broader rollout
Build and maintain measurement frameworks and dashboards to track adoption, usage, and impact of changes, surfacing insights on what's working and what needs adjustment
Partner with executives and managers to equip them as change champions and coaches, ensuring they understand, support, and actively reinforce changes with their teams through readiness sessions and ongoing enablement
Collaborate with product, operations, and claims leadership to translate technical changes into clear user guidance and ensure changes are communicated effectively through all management channels
Continuously improve change management approaches based on feedback and lessons learned, helping to foster Reserv’s ability to scale with agility
Qualification
Required
3+ years of experience in a dedicated change management role, process transformation role, or similar positions in operations, training/enablement, or a related role with a focus on cross-functional rollouts in a remote environment
Excellent organizational and project management skills, with the ability to manage deadlines across recurring workflows and coordinate with cross-functional partners
Proven experience creating clear, concise documentation such as SOPs, process guides, training materials, or internal communications for operational or technical changes
Strong written and verbal communication skills, including the ability to translate complex information into user-friendly guidance for diverse audiences
Experience using business intelligence tools (e.g., Looker, Tableau, Power BI) to track metrics, analyze data, and report on adoption and impact
Demonstrated ability to manage multiple concurrent projects and prioritize effectively in a fast-paced, evolving environment
Strong attention to detail with a commitment to accuracy, consistency, and quality in all deliverables
Demonstrated ability to maintain structured documentation that clearly captures updates, decisions, and historical context over time
Comfort working in ambiguity and building processes from the ground up with minimal oversight
Excited about Artificial Intelligence tools, with any sort of experience using them in a personal or professional context
Preferred
Experience with tools such as Notion or Loom for documentation, knowledge management, and video-based training
Experience related to insurance operations, claims operations and/or customer service operations. (Property and Casualty experience is a plus!)
Familiarity with deploying Artificial Intelligence and Machine Learning tools to internal and/or external users, and product rollout processes
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Company
Reserv
Reserv offers solutions for optimizing property and casualty claims processing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$84.15MKey Investors
QBE VenturesFlourish Ventures
2025-09-16Series B· $16M
2025-06-04Series B· $25M
2023-10-03Series A· $20M
Leadership Team
Martha Dreiling
Co-Founder & Chief Operating Officer
Andrew Pedler
Vice President
Recent News
alleywatch.com
2025-09-23
2025-09-23
FinTech Global
2025-09-19
Company data provided by crunchbase