Epiq · 2 hours ago
Legal Office Services Site Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$63K/yr - $71K/yr
2+ years expEpiq Systems, Inc. is a company that values its employees and offers career growth opportunities. The Site Manager is responsible for overseeing daily operations at an on-site support services center for a law firm client, ensuring exceptional client service and operational effectiveness.
Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech
Responsibilities
Monthly Management Report Compilation & Review
Attend Monthly meeting with Client
Assist with Annual End-User surveys
Ensure conformance with Semi-Annual Client Survey
Assist in preparation, presentation, and review of Annual Reports
Serves as the principal liaison between GBTS, the client’s administration and GBTS site employees
Provide excellent client service to all end-users at the site
Continuously look for opportunities to increase the efficiency of our operation
Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential GBTS candidates for available positions at the site
Hire, train, manage and evaluate all personnel assigned to the site
Conducts training and performance reviews with all GBTS site team members
Delegates tasks to employees in order to meet all commitments
Works with employees to meet their individual needs and career path objectives
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Maintain a proper inventory of all office supplies required for the efficiency of all support services
Responsible for managing overtime and other costs associated with their site
Maintains a facility that is organized and meets •tour quality• standards at all times
Comply with GBTS policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone
Directs in the orientation of client personnel to GBTS method of operation within the location
Display high ethical standard, integrity, work ethic, and loyalty, with transparent communication
Qualification
Required
High School Diploma or equivalent
Minimum of 2 years experience in a copy/mail service center environment or other service industry
Previous management experience in a client service oriented field
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Knowledge of copy machines and utilization of typical office services equipment and technology
Must be reliable and dependable
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
Preferred
Experience working for a law firm client strongly preferred
Benefits
Annual bonus
Company
Epiq
Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally.
5001-10000 employees
H1B Sponsorship
Epiq has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-07-27Post Ipo Equity
2016-07-27Acquired
1997-02-04IPO
Leadership Team
David Dobson
Chairman & Chief Executive Officer
Brad Scott
President and Chief Operating Officer
Recent News
globallegalchronicle.com
2025-11-15
Epiq Systems Inc
2025-11-10
Company data provided by crunchbase