Segway · 1 day ago
Order Management Specialist
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years expSegway Inc. is seeking a skilled Order Management Specialist for a temporary W-2 contract assignment to provide coverage during a protected maternity leave. The specialist will manage daily order entry and processing in CRM/SAP, ensuring accuracy and on-time fulfillment while supporting Sales, Supply Planning, and Logistics.
Consumer ElectronicsElectric VehicleManufacturingRobotics
Hiring Manager
Sarah Johnston
Responsibilities
Enter, process, and manage orders in CRM/SAP from PO receipt to invoice; maintain data accuracy
Support Sales, Supply Planning, and Logistics to resolve order issues
Support successful executed EDI transactions; investigate and resolve EDI document errors for assigned accounts
Provide account coverage/back-up for teammates as needed; manage workload via dashboards/portals
Navigate multiple systems for tracking, research, and troubleshooting; maintain documentation
Respond promptly and professionally to customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries
Consistently provide superior service and exceed customer’s expectations to create and maintain a positive experience for the customer
Collaborate with internal teams to meet customer requirements for on-time and accurate fulfillment
Surface and champion process improvements to eliminate non-value-added work and improve cycle times
Other duties as assigned
Qualification
Required
Bachelor's degree in Business, Supply Chain, or related field preferred, or equivalent work experience in supply chain/order management in consumer products
Minimum 2 years of relevant experience in progressive supply chain/order management with Retail Buyers, Distributors, and/or Brokers, preferably in a eMobility, consumer electronics, or powersports
Hands-on with SAP (or similar ERP), EDI, retail/vendor portals, and related databases/systems
Ability to navigate multiple computerized systems for tracking, analysis, and troubleshooting
Experience contributing in cross-functional settings with internal and external stakeholders
Strong prioritization, attention to detail, and follow-through across multiple concurrent orders
Proficiency with Microsoft Excel, Word, and PowerPoint; strong typing/keyboard accuracy
Preferred
Bilingual in English and Mandarin is a plus
Company
Segway
We bring a new world of urban transportation with innovative and sustainable products that can entertain every lifestyle and can be enjoyed by everyone.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$167.96M2021-05-28Product Crowdfunding· $0.18M
2019-06-12Product Crowdfunding· $1.74M
2017-01-01Series Unknown
Leadership Team
James D. Reynolds
CEO
Recent News
Beyond Bylines
2026-01-16
2026-01-06
Company data provided by crunchbase