The York Water Company · 12 hours ago
Customer Service Representative
York, PA
Full-time
Onsite
Mid, Senior Level
$18/hr - $20/hr
5+ years expThe York Water Company is seeking a Customer Service Representative to support their Customer Service Department. In this role, you will provide prompt and courteous service while handling customer inquiries, payments, and requests with professionalism and care.
Waste ManagementWaterWater Purification
Responsibilities
Process customer payments, balance cash receipts, and maintain accurate records of financial transactions
Communicate with customers via email, phone, and in person regarding billing, service issues, and general inquiries
Guide customers through service applications, transfers, and terminations, ensuring adherence to PA PUC regulations
Prepare and manage documentation for new service, ownership transfers, complaints, and more
Assist customers with payment agreements and collections on delinquent accounts following company policies
Schedule service connections and disconnections, and coordinate with internal departments to ensure efficient operations
Resolve basic customer issues and provide accurate account information
Support other team members as needed and contribute to maintaining a positive work environment
Qualification
Required
An Associate's degree in Business Administration, Management, or a related field, or at least five years of customer service experience
Strong communication skills with the ability to interact professionally with customers and employees
Proficiency in Microsoft Windows, Outlook, Word, Excel, Access, and Internet Explorer
The ability to learn and apply knowledge of PA PUC regulations and the company's tariff
A positive attitude, professionalism, and a commitment to providing exceptional service
Preferred
Bilingual skills (Spanish) are highly preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Company
The York Water Company
The York Water Company provides water and wastewater services to 60 communities in York, Adams, Franklin, and Lancaster counties, Pennsylvania.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-03-07IPO
Leadership Team
JT Hand
President and Chief Executive Officer
Alexandra Chiaruttini
Chief Administrative Officer (CAO) & General Counse
Recent News
2025-06-01
MarketScreener
2025-05-06
Company data provided by crunchbase