Evergreen Nephrology · 6 hours ago
Patient Engagement Specialist
United States
Full-time
Remote
Mid Level
$19/hr - $25/hr
3+ years expEvergreen Nephrology is dedicated to transforming kidney care through a patient-centered approach. The Patient Engagement Specialist will support patients and clinical teams by ensuring active engagement in care and assisting with onboarding and administrative tasks.
Health CareMedicalWellness
Responsibilities
Manage a high volume of outbound and inbound new patient onboarding calls
Build trust with patients and clinical care team members through exceptional omnichannel customer service
Actively listen during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling
Work in collaboration with interdisciplinary care team members (nephrologist, practice staff, nurse care managers, advanced practice providers, social workers, and dieticians)
Assist with patient and practice administrative requests such as new patient onboarding outreach, connection to their local care team, scheduling assistance, intake of patient complaints, and other needs
Assist with building new workflows, processes, and documentation related to contact center operations
Execute engagement initiatives to help achieve strategic goals related to Clinical Excellence, Clinical Quality, and Patient Engagement
Other duties consistent with this role, as assigned
Qualification
Required
High School diploma or GED required
3+ years of patient support engagement or customer service experience in a healthcare environment working directly with patients
Demonstrated sales aptitude and are energized by the opportunity to successfully navigate conversations with new patients who are learning about Evergreen's care model for the first time
Experience managing workload to achieve defined metrics or targets, and are bold enough to speak up when assistance is needed
Experience in a team-based service environment
Demonstrate genuine curiosity when engaging with patients and excel at conversational intelligence
Excellent verbal and written communication skills
Intermediate skills with MS Office Suite of products including Outlook and Teams
Able to work effectively in a primarily remote environment
Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps
Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred
Bachelor's Degree
Startup experience
Experience with Medicare and/or kidney care population
Bilingual (Spanish/English) fluency
Benefits
Paid time off starting at 4 weeks for full-time employees
12 paid holidays per year
Medical, dental, vision and life insurance, including an HSA with employer match
Reimbursement for continuing medical education for eligible roles
A 401(k) program where Evergreen matches up to 4% of contributions
Paid parental leave
A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
Company
Evergreen Nephrology
Evergreen helps nephrologists focus on the right patients at the right time across the full care spectrum.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$134.34M2025-01-07Series Unknown· $130M
2022-06-06Seed· $4.33M
Leadership Team
John E. Donlan
Board Member and Strategic Advisor
Recent News
2025-07-05
2025-01-10
Company data provided by crunchbase