Wipro · 1 hour ago
ADMINISTRATOR L3
Columbus, OH
Full-time
Onsite
Mid Level
$45K/yr - $110K/yr
3+ years expWipro is an end-to-end digital transformation partner seeking an Administrator L3 to perform problem determination and resolution for End User Devices. The role involves coordinating incident and problem resolution, supporting authorized users, and managing desktop support activities.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels
Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable
Serves as the main interface to Authorized Users
Coordinates Incident and Problem resolution with other Towers, as applicable
Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer
Qualification
Required
Should have managed a Desktop Support/Field Services team which is spread across different locations
Strong understanding of SLAs and CPIs and ITIL concepts
Working knowledge of the Customer ITSM Tool specially ServiceNow
Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support
At least three years of experience in technical service delivery
Proficient communication skills
Demonstrated technical experience supporting mobile devices
Work experience and extensive knowledge of Windows builds and Software break/fix
Working knowledge of PC Refresh
Knowledge on Tablets or Rugged Laptops
Troubleshooting skills on Hardware, Software
Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts
Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable
Serves as the main interface to Authorized Users
Coordinates Incident and Problem resolution with other Towers, as applicable
Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer
Remote Desktop support experience
Work experience and extensive knowledge of Windows builds and Software break/fix
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
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