Genesys · 4 days ago
North America Deal Desk Leader
North Carolina, USA
Full-time
Hybrid
Director/Executive
$159K/yr - $279K/yr
7+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The North America Deal Desk Leader is responsible for leading and scaling the Deal Desk function while serving as a strategic partner to Sales Leadership and regional Sales teams, providing expert guidance on deal pricing, commercial structures, and contract terms to optimize revenue.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Lead, coach, and mentor the North America Deal Desk team to support Sales and drive effective commercial deal execution
Partner closely with Sales Leadership, account teams, Business Units, and cross-functional stakeholders to develop and execute optimal commercial strategies and deal structures
Review and approve deal terms within Salesforce, ensuring accuracy, compliance, and completeness of quotes and contractual documentation
Manage deal exception reviews and approval processes in partnership with key stakeholders and Genesys leadership
Oversee and support contract negotiations, serving as the primary liaison between Sales, Legal, and customers, and negotiate commercial and contractual terms when required
Operate effectively under pressure while maintaining a high standard of quality and attention to detail
Contribute to the development and continuous improvement of pricing, margin, and deal analysis tools to support data-driven decision-making
Apply customer, market, and product insights to influence and refine commercial constructs and pricing approaches
Lead Deal Desk transformation initiatives, including price realization and quote-to-cash improvements, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, and Product Management
Build and sustain a high-performing Deal Desk organization with a culture of accountability, operational excellence, commercial rigor, and strong partnership with Sales
Exercise sound commercial judgment, confidently stand by pricing and deal structure decisions, and clearly articulate and defend those decisions with senior stakeholders
Lead geographically distributed and culturally diverse teams, engaging stakeholders with varying priorities, perspectives, and communication styles
Engage credibly with senior executives, provide constructive pushback to Sales when necessary, and manage conflict effectively while remaining a trusted and collaborative business partner
Qualification
Required
Minimum of 7 to 10 years of people management experience, including leadership of teams with five or more direct reports
At least five years of experience in a SaaS or technology environment with progressively increasing responsibility
Bachelor's degree in Business, Finance, or a related field
Strong knowledge of software pricing models, discounting strategies, value-based positioning, and foundational revenue recognition principles
Excellent analytical skills with demonstrated strength in financial modeling and deal analysis
Advanced proficiency in Salesforce and Microsoft Office tools
Proven ability to manage complex, high-value transactions and resolve issues efficiently in fast-paced environments
Strong written and verbal communication skills, including the ability to influence and present effectively at the executive level
Demonstrated ability to partner cross-functionally to develop collaborative solutions, while operating independently when required
Sound judgment and decision-making capabilities grounded in experience and data
Highly collaborative, personable, and effective at building trusted relationships quickly across Sales, Finance, Legal, and executive leadership
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase