Bamboo Health · 5 hours ago
Sr. Software Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expBamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. The Sr. Software Engineer ensures the reliability, stability, and performance of production systems across multiple applications and services, driving improvements through monitoring, automation, and resilient system design.
Health CareHealth Diagnostics
Responsibilities
Own the end-to-end lifecycle of production issues, including triage, investigation, incident response, postmortems, and follow-up actions
Troubleshoot complex, cross-system issues, identify root causes, and implement long-term fixes
Design, implement, and maintain monitoring, alerting, and dashboards to proactively detect reliability and performance issues
Use AI-assisted tools responsibly to accelerate debugging, log analysis, incident response, and knowledge sharing
Partner with Product, Engineering, and Customer Success to resolve customer-impacting issues efficiently and transparently
Reduce recurring operational issues through automation, improved tooling, and process improvements
Contribute code to improve reliability, observability, scalability, and operational safety
Document incidents and standard operating procedures to improve response consistency and team effectiveness
Qualification
Required
4+ years of experience in Site Reliability Engineering, Production Support, or a similar role focused on system reliability and operations
Strong experience supporting and troubleshooting production systems, including ownership of support tickets and incident response
Proficiency in Ruby and the ability to read, debug, and contribute to application code when needed
Experience with monitoring, alerting, and observability tools (metrics, logs, traces, dashboards)
Solid understanding of SQL and database fundamentals, including performance and troubleshooting
Familiarity with cloud platforms (AWS preferred), including serverless architectures and distributed systems
Experience using automation, scripting, or tooling (e.g., Python) to reduce operational effort
Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows
A forward-thinking, curious mindset with an openness to experimenting with new technologies
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions
The ability to travel periodically for work
Benefits
Health, dental, vision and other benefits
Company
Bamboo Health
Bamboo Health operates as a healthcare technology solutions company with a focus on fostering care collaboration.
501-1000 employees
H1B Sponsorship
Bamboo Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (7)
Funding
Current Stage
Late StageLeadership Team
Jeff Smith
Chief Executive Officer
Brian Duvall
Sr. Manager, Salesforce Administration
Recent News
Fierce Healthcare
2025-10-09
Behavioral Health Business
2025-09-25
Company data provided by crunchbase