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Avalon Risk Management · 7 hours ago

Regional Support Coordinator

Schaumburg, IL

Full-time

Hybrid

Entry Level

$21.65/hr - $23.05/hr

1+ years exp

Avalon Risk Management is a specialty insurance broker focusing on risk management and insurance products for the international trade and logistics industry. They are seeking a customer support professional to join their Regional Operations Support team, responsible for providing timely communication to clients and managing Level 1 customer support tasks.

Insurance

Responsibilities

Owning Level 1 customer support such as sending reminder emails, verifying submission completeness, digitally filing records, coordinating among internal stakeholders, etc

Email renewals and urgent alerts to our broker clients

Using DocuSign, send bond insufficiency notices to broker clients

Track insufficiencies and notify broker clients of excesses

Update and maintain various tracker spreadsheets, such as for upcoming policy renewals

With guidance, verify bond emails contain all the required documentation

Save files and other documents in appropriate locations

Notify (email) internal partners. For example, when the broker has been unresponsive

Qualification

Customer service experienceOrganizational skillsWritten communicationEmail proficiencyDocuSignProactive attitudeMeet deadlinesTeam playerAttention to detail

Required

Customer support professional

Highly organized

Ability to handle a high volume of communications with proper prioritization and follow up

Excellent written and verbal communication skills

Reliable and proactive

Ability to closely adhere to Standard Operating Procedures

1-3 years of relevant experience in a professional customer service role

Strong written follow-up and organizational skills

Ability to consistently meet deadlines

Strong computer skills, especially with Email (Outlook)

Comfortable with some ambiguity

Preferred

Prior experience in direct insurance support, particularly with a focus on logistics

Benefits

Health, dental and vision insurance

401(k)

Tuition reimbursement

Student debt assistance

And more

Company

Avalon Risk Management

Avalon Risk Management is an insurance company offering transportation bonds and cargo insurance products.

Founded in 1998

Elk Grove Village, Illinois, USA

51-200 employees

https://www.avalonrisk.com/

Funding

Current Stage

Growth Stage

Leadership Team

Michael Brown

President & CEO

Keith Sanchez

Founding Partner & Divisional Vice President

Recent News

PRWeb

Avalon Risk Management Launches Hurricane Insurance to Protect High-Risk Property Owners

2025-12-09

PRWeb

Avalon Introduces a Game-Changing Approach to Commercial Property Insurance

2025-05-05

Company data provided by crunchbase