Dexian · 6 hours ago
Technical Customer Support Representative
Orlando, FL
Contract
Onsite
New Grad, Entry Level
$20/hr - $21/hrDexian is a leading provider of staffing, IT, and workforce solutions, and they are seeking a motivated Customer Support Representative to join their Customer Support team. The role involves providing best-in-class support for the Client platform, ensuring a positive customer experience by handling inquiries and assisting customers in logging cases.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Professionally answer calls from customers and partners
Log cases on NowSupport, gathering key information that will enable our Subject Matter Expert (SME) Teams to resolve problems detected
Teach new customers and partners how to log cases in NowSupport for themselves
Assign cases in NowSupport to the approporiate SME Team
Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner
Qualification
Required
Motivated Customer Support Representative
Ability to professionally answer calls from customers and partners
Experience logging cases on NowSupport and gathering key information
Ability to teach new customers and partners how to log cases in NowSupport
Experience assigning cases in NowSupport to the appropriate SME Team
Ability to provide initial triage support by answering customer inquiries
Experience solving problems and providing product information via case, phone, or e-mail in a timely efficient manner
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase