Storr Office Environments · 8 hours ago
Customer Account Manager
Raleigh, NC
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expStorr Office Environments is seeking a Customer Account Manager who will serve as the main contact between the client and the company. This role involves managing assigned accounts tactically and strategically, ensuring customer satisfaction, and overseeing the design and project management processes.
EducationLegalReal Estate
Responsibilities
Leadership Responsibilities include: managing Storr's relationship with the customer, maintaining customer satisfaction for assigned accounts, participating in strategic account planning and performance review meetings with the customer, ensuring effective work processes are in place for assigned accounts, and being responsible for accurate documentation through the process
Design Responsibilities include: managing the entire design process from programming through specification and installation; adhering to applicable codes and regulations; using inventoried and/or redeployed product with oversight responsibility for customer's asset managed product; recommending ergonomic assessments when appropriate; verifying and maintaining the building and interior space plans as well as standards as appropriate
Project Management Responsibilities include: managing budgets, schedules, and Storr manpower to meet customer-established expectations; coordination with external and/or customer subcontractors and trucking companies; documentation of all projects; participation in the development of cost estimates, critical path models/timelines, and manpower needs for projects; management of redeployed product and dispositioning of product
Customer Satisfaction Responsibilities: Sundown Rule: respond to all inquiries, both internal and external the same business day. Compliance will be measured by exception
Zero Sells: at or below .25% of revenue for assigned accounts, projects, work
Satisfactory Customer Scorecards and Storr customer surveys: cumulative customer score at or above customer stated expectations. No Storr customer survey with a cumulative score below 7
Qualification
Required
Excellent project management skills
Managing Storr's relationship with the customer
Maintaining customer satisfaction for assigned accounts
Participating in strategic account planning and performance review meetings with the customer
Ensuring effective work processes are in place for assigned accounts
Being responsible for accurate documentation through the process
Managing the entire design process from programming through specification and installation
Adhering to applicable codes and regulations
Using inventoried and/or redeployed product with oversight responsibility for customer's asset managed product
Recommending ergonomic assessments when appropriate
Verifying and maintaining the building and interior space plans as well as standards as appropriate
Managing budgets, schedules, and Storr manpower to meet customer-established expectations
Coordination with external and/or customer subcontractors and trucking companies
Documentation of all projects
Participation in the development of cost estimates, critical path models/timelines, and manpower needs for projects
Management of redeployed product and dispositioning of product
Responding to all inquiries, both internal and external the same business day
Zero Sells: at or below .25% of revenue for assigned accounts, projects, work
Satisfactory Customer Scorecards and Storr customer surveys: cumulative customer score at or above customer stated expectations
Four-year Interior Design degree from FIDER accredited university and a minimum of 3 years experience with office furniture OR a combination of related four-year degree and a minimum of 3 years of related office furniture experience
Preferred
Minimum of 3 years experience with AutoCAD
Company
Storr Office Environments
Storr Office Environments offers project management, warehouse storage, commercial flooring, and records management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Vande Guchte
CEO
Graem Gardner, CPA
Chief Financial Officer
Company data provided by crunchbase