The Hired Guns · 1 week ago
IT Manager, Point of Sale & Ticketing Systems
Washington, DC
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expThe Hired Guns is seeking a hands-on IT Manager with experience in point of sale and ticketing systems for a renowned museum. This role involves leading a technical team, ensuring system uptime, and solving tech challenges in a guest-facing environment.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Keeping mission-critical systems humming
Leading a tight-knit technical team
Making sure guests have a seamless experience from ticketing to point-of-sale checkout
Owning uptime
Elevating support
Solving real tech challenges in a high-energy, guest-facing environment
Being hands-on with hardware, software, integrations, and real-time issue resolution
Leading the team
Being hands-on with mobile and desktop support
Planning future ticketing and point of sales upgrades
Managing vendor services
Overseeing system lifecycles for all ticketing and POS hardware and software
Qualification
Required
3+ years directly managing technical support or engineering staff (including performance reviews)
5+ years of hands-on experience supporting enterprise ticketing, POS, hospitality, or similar systems
A background that grew up through engineering, IT helpdesk, or systems support is a big plus
True hands-on-keys comfort: hardware, software, Mac, Windows, Android, POS terminals, kiosks, scanners, payment readers, and all the cables and configs in between
Experience with networking including LAN, WAN, PAN, connectivity troubleshooting
Knowledge of APIs, system integrations, PCI-DSS, KPIs, SLAs, and operational service levels
Company
The Hired Guns
The Hired Guns is a talent agency that represents digital creative class, managing their careers and connecting them with opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Allison Hemming
CEO
Bart Codd
Chief Operating Officer, Finance and Operations Director
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