BD · 11 hours ago
Field Service Associate - Chicago Area
Skokie, IL
Full-time
Onsite
Entry Level
$18.50/hr - $28.60/hr
3+ years expBD is one of the largest global medical technology companies in the world, dedicated to improving people’s health. The Biomedical Field Service Associate is a field-based role responsible for installing, servicing, and maintaining BD Life science equipment at customer sites in clinical and research laboratories.
Health CareMedical DeviceTechnical Support
Responsibilities
Perform preventive maintenance, repairs, installation, and service of diagnostic instrumentation, while providing holiday and weekend on-site support, marketing assistance, exhibition representation, and clinical trials support
Install and service instrumentation with minimal direct supervision according to ISO and GMP standards, while troubleshooting system failures and delivering timely, effective on-site customer repairs
Provide excellent customer service through follow-up calls to recently serviced customers, ensuring repairs were complete and satisfactory, while properly managing company assets including electronic devices, tools, inventory parts, and company vehicle
Complete all required service documentation in accordance with GMP requirements, while displaying maturity and judgment in time management and maintaining expense levels within established guidelines for field service travel and site visits
Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager, ensuring all issues are properly documented and addressed
Qualification
Required
Associates degree in electrical, mechanical, or similar engineering, Biomed program or equivalent military training preferred
Experience with medical devices and equipment, knowledge of PC/software/LIS/networking/database management, and understanding of basic computer security concepts and best practices. Technical background is highly valued
Must demonstrate effective communication skills including technical writing and training abilities, positive customer interaction capabilities, and logical/methodical thinking. Effective interpersonal, organizational, prioritization, and administrative skills required
Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards
Preferred
Ability to work both independently and in team settings. Willingness and flexibility to work different shifts, on-call hours, nights, and weekends when needed
Demonstrates exceptional verbal and written communication skills, enabling effective interaction with team members, clients, and collaborators across various platforms and situations
Possesses strong problem-solving and critical thinking skills with the ability to analyze situations, identify issues, and develop effective solutions in a timely manner
Has knowledge of PC-based equipment and application software, with flexibility to travel up to 50% of time outside home geographic area as business needs dictate
Demonstrates physical strength and endurance to lift up to 30lbs frequently and 70lbs infrequently, push/pull materials up to 100lbs, and maintain standing, bending, and stooping positions for extended periods (up to 10 hours)
Consistently adheres to all Personal Protective Equipment (PPE) standards and guidelines as required by company policy, ensuring workplace safety and regulatory compliance
Benefits
A valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Medical Device Network
2026-01-17
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