Level99 Entertainment · 1 hour ago
General Manager
Lake Buena Vista, FL 32830
Full-time
Onsite
Senior Level
5+ years expLevel99 Entertainment is a real-world gaming venue designed for adults, featuring a variety of mental and physical challenges. The General Manager will be responsible for the overall success of the venue, leading the management team and ensuring an extraordinary hospitality experience for guests.
Recreation
No H1B
Responsibilities
Lead, direct and manage F&B, Entertainment and Event day-to-day venue operations including ensuring a guest-first experience and developing / managing all operations members (training, scheduling, compliance, standards/performance, and policies)
Lead the operations team management and adherence to the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg scheduling, inventory, local vendor relations, hiring/firing, training, etc)
Ensure best-in-class hospitality experience and team member satisfaction
Monitor and develop team member performance, particularly the operations management team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, hire and train team members, overseeing the success and development of 75+ individuals at the venue
A hands-on operator that will oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Provide insight and feedback of the Level99 operations playbook, while executing it as-written, ensuring standards are consistently upheld across operational swimlanes
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings to the Director for consistency and best-in-class operations
Other duties, as assigned
Qualification
Required
Minimum 5 years of high-volume progressive growth in the entertainment, restaurant, or hospitality-focused industries
Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more
Strong guest-facing communication and service recovery skills
Team-first attitude and ability to successfully communicate across all levels of the organization
Exceptional verbal, written, and interpersonal skills
Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail
Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence
A reliable car, current driver's license
Ability to train on-site in Greater Boston or Tysons Corner, VA
Preferred
Bachelor's Degree or above in a related field, or equivalent experience
Knowledge of a second language, particularly Spanish or Portuguese
Previous or current experience as a General Manager or multi-unit leader
Experience with new openings for hotels, restaurants, or entertainment establishments
Experience with Disney properties
Company
Level99 Entertainment
Level99 is a sprawling adult playground with 50+ life-sized mini games and challenges where you’ll dodge axes, crack puzzles, and outsmart obstacles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Act III Holdings
2025-09-09Private Equity· $50M
Recent News
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2026-01-03
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