STCU · 7 hours ago
Technical Training Specialist
Liberty Lake, WA
Full-time
Onsite
Senior Level
$33.08/hr - $46.31/hr
5+ years expSTCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. The Technical Training Specialist designs, delivers and evaluates learning programs to enhance employee proficiency in using core technologies and tools, partnering with IT to ensure effective training delivery.
CommunitiesNon ProfitWealth Management
Responsibilities
Improve employee proficiency, security, and confidence in using organizational technologies by designing and facilitating engaging virtual and in-person technical training on core systems, products, and tools; integrating new technologies, including AI, to enhance daily operations and leadership effectiveness; and partnering with IT to ensure all training aligns with authorized applications, infrastructure requirements, security best practices, and organizational policies
Enhance knowledge transfer, skill development, and learner engagement by developing and maintaining training materials, instructional guides, and eLearning modules across multiple modalities, including virtual sessions, demonstrations, and self-led learning—tailored to support diverse learning styles and evolving business needs, while ensuring all content reflects current systems, tools, and best practices
Ensure accurate, relevant, and effective training programs by partnering with IT and other departments to evaluate training requirements for software implementations, upgrades, and process changes; staying current on system updates, enhancements, and industry best practices; and continuously align all training materials with organizational needs
Drive ongoing improvements in technical training by researching new technologies, instructional strategies, and digital platforms; recommend and apply updates to programs that support the organization’s objectives
Establish criteria used to evaluate a learner’s performance and proactively monitor IT support channels to identify additional training needs and update existing curriculums and/or develop supplemental training to ensure training gaps are met
Administer and track technical training programs using the Learning Management System (LMS), including assigning, and managing courses, maintaining compatibility between courses and the LMS, scheduling sessions, managing participant rosters, and generating reports
Provide technical support and troubleshooting during training sessions to ensure smooth delivery and address learner questions in real time
Promote a culture of continuous learning and high technical standards by serving as a mentor and subject matter expert to colleagues, providing guidance and support that enhances organizational capability and professional growth
Contribute as an effective and collaborative project team member for department initiatives and cross-functional projects by completing all tasks and assignments in a timely manner, implementing fully remote learning strategies, prioritizing, and executing on multiple tasks
Qualification
Required
Bachelor's degree in education, training, instructional design, or technical field required. Equivalent combination of education and experience may be considered in lieu of degree
At least five (5) years of experience in facilitation, learning development, instructional design methodology, delivery, and implementation, including proficiency with authoring tools and design software required
At least one (1) year of experience working on cross-functional project teams is required
Proficient knowledge of Microsoft products and platforms (e.g. SharePoint, OneNote, Azure) is required
Knowledge of learning management systems, online learning platforms, and authoring tools/design software (e.g. Camtasia, Adobe, Articulate Storyline) with ability to learn new technologies and applications quickly is also required
Must possess a strong ability to learn and teach complex technical concepts and security best practices
A deep understanding of adult learning principles and training best practices
The ability to analyze group dynamics and interpret non-verbal messages to determine if/when learners are struggling to understand content and to adapt delivery to reengage learners that are struggling
Exemplary communication skills required: written, visual, verbal, presentation; and ability to work with and maintain positive relationships with individuals of all levels of education and experience
Reliable transportation is required due to occasional travel to branches and other locations within the area to conduct training or mentoring
Preferred
Experience in technical training or consulting on technical specifications within an IT department
A strong understanding of security best practices
Experience with AI-driven curriculum development
Familiarity with other organizational software and systems
Benefits
Paid time off—plus 11 paid holidays!
Medical, dental, vision and life insurance
Training and career development
Success sharing plan
401(k) matching contributions
Tuition reimbursement
Company
STCU
STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50M2022-05-09Debt Financing· $50M
Leadership Team
Ezra Eckhardt
President and CEO
Lindsey Myhre
Executive Vice President & CFO
Recent News
Company data provided by crunchbase