Definitive Healthcare · 2 days ago
Director Product Enablement
United States
Full-time
Remote
Director/Executive
$133K/yr - $190K/yr
8+ years expDefinitive Healthcare is a data-driven company passionate about transforming healthcare through analytics and expertise. The Director of Product Enablement & Customer Training is responsible for developing and executing product learning strategies for internal teams and external customers, ensuring effective onboarding and continuous education on new products and features.
AnalyticsArtificial Intelligence (AI)CRMHospitalInformation ServicesMedicalSaaS
Responsibilities
Define and own the product enablement and customer training strategy and roadmap
Lead, coach, and develop a team of product trainers
Establish standards, operating rhythms, and best practices for product and customer learning
Serve as a strategic partner to senior leaders on product readiness and adoption
Translate product strategy into role-based learning paths spanning onboarding, launches, certifications, and ongoing mastery
Partner with Instructional Design team to deliver complete learning experiences (pre-work, live training, reinforcement)
Oversee internal product training for Sales, SDRs, Customer Success, and other GTM teams
Lead customer onboarding and ongoing customer education tied to new product releases
Own the customer product training strategy to support onboarding, adoption, and value realization
Partner with Customer Success to identify key moments for customer education
Ensure consistent, high-quality customer-facing training experiences across delivery models (live, virtual, self-serve)
Gather customer feedback to continuously improve training effectiveness
Lead the training workstream for all product launches (internal and external)
Partner with Product and Product Marketing to align on roadmap, positioning, and messaging
Ensure new features are translated into seller-facing enablement and customer-facing training
Manage end-to-end product and customer training initiatives
Maintain a training roadmap aligned to product release cycles
Define success metrics and track readiness, adoption, and impact
Communicate progress and outcomes to stakeholders
Qualification
Required
8–12 years of experience in Product Enablement, Product Training, Customer Education, or Sales Enablement
Experience leading customer-facing training teams
Strong understanding of learning strategy, instructional design, and adult learning principles
Proven ability to simplify complex product or data concepts
Experience partnering with Product, Product Marketing, Sales, and Customer Success
Strong program management, communication, and leadership skills
Experience with LMS platforms and scalable learning delivery models
Benefits
Medical, dental, and vision coverage
Unlimited paid time off
Participation in the company’s 401(k) plan with employer contribution
Competitive benefits package including great healthcare benefits and a 401(k) match
Company
Definitive Healthcare
Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.
501-1000 employees
H1B Sponsorship
Definitive Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (4)
2023 (8)
2022 (16)
2021 (24)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
22C Capital
2021-09-15IPO
2019-10-02Private Equity
2015-03-02Private Equity
Leadership Team
Kevin Coop
Chief Executive Officer
Rick Booth
Chief Financial Officer
Recent News
2025-11-11
2025-11-08
2025-11-08
Company data provided by crunchbase