Connect America · 10 hours ago
Account Manager - Greater NYC
United States
Full-time
Remote
Entry, Mid Level
2+ years expConnect America is the largest independent provider of connected care in North America, focusing on helping aging individuals live safely and independently. The Account Manager will be responsible for growing the company's footprint in the NYC market by driving upsells, maintaining customer satisfaction, and developing strategic relationships with key accounts.
Health CareMedicalService Industry
Hiring Manager
Kim Longmore-Zambrano
Responsibilities
Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets
Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction
Retain customers by ensuring high customer satisfaction and clear ROI
Facilitate strategic meetings with director-level or higher customer stakeholders
Own and maintain strategic Action Plans for all key accounts
Participate in relevant industry conferences and local market events
Maintain accurate and complete Salesforce documentation and comply with all operational processes
Collaborate across departments and contribute to coaching, development, and team culture
Engage in cross-functional initiatives and receive positive customer/internal feedback
Collect feedback on deals and communicate issues or concerns in solution-orientated approach
Utilize deal reviews process and close plans to improve win rates and accelerate deals
Qualification
Required
Bachelor's degree or equivalent experience
2+ years of sales experience in healthcare, selling clinical or technology solutions to providers
Subject matter expertise on products and market trends
Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills
Strong analytical skills, with the ability to measure and report on and create narratives around ROI
Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives
Ability to travel minimum 25%
Company
Connect America
Connect America is a PA-based provider of life-saving personal emergency response monitoring services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-01-01Private Equity
Leadership Team
Janet Dillione
Chief Executive Officer
Ken Gross
Chairman
Recent News
Company data provided by crunchbase