Akraya, Inc. · 1 hour ago
Customer Success Manager - Digital Media Solutions: 26-00189
New York, NY
Contract
Hybrid
Mid, Senior Level
$60/hr - $70/hrAkraya, Inc. is an award-winning IT staffing firm seeking a Customer Success Manager for their Customer Strategy & Success team. This role focuses on driving the adoption of Digital Media Emerging Solutions among top Enterprise customers, requiring collaboration with leadership and diverse teams to enhance product adoption.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Serve as the primary point of contact through the customer post-sales lifecycle, defining success plans with clear outcomes
Collaborate with senior-level account stakeholders to implement the customer's strategy efficiently
Identify opportunities to improve workflows and productivity using Adobe's emerging solutions
Partner with Strategic Development to develop and execute targeted adoption strategies
Deliver exceptional customer experiences through proactive communication and effective use of the customer engagement model
Qualification
Required
Bachelor's Degree and/or relevant work experience in technology success or services
Proven effectiveness in managing large, complex, and strategic customer accounts
Exceptional interpersonal, presentation, and communication skills
Leadership (Expert)
Communication (Advanced)
Account Management (Expert)
Strategic Planning (Advanced)
Adobe Solutions (Proficient)
Preferred
Experience in the design/creative industry is a plus
Knowledge of software in digital marketing and/or digital media space is required
Company
Akraya, Inc.
Akraya is your trusted partner for Digital Transformation.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
Company data provided by crunchbase