Karat · 4 days ago
IT Support Specialist (United States)
United States
Full-time
Remote
Entry, Mid Level
$29.85/hr - $35.59/hr
2+ years expKarat is the world's largest interviewing company, transforming how organizations hire top engineers. As an IT Support Specialist, you will provide essential helpdesk support, manage IT assets, and ensure a seamless experience for employees during onboarding and offboarding.
Human ResourcesRecruitingStaffing Agency
No H1B
Responsibilities
Deliver outstanding "white glove" helpdesk support across the company, acting as the primary face of IT to ensure users have what they need to be successful, productive, and happy
Manage the full lifecycle of IT assets, including procurement (purchasing), accurate inventory tracking, shipping logistics for remote hires, and coordinating repairs/returns
Respond to and resolve technical issues within SLAs using Jira and Confluence, prioritizing high-impact issues effectively
Diagnose and resolve hardware and software issues across a variety of systems, including Mac and Windows machines, mobile devices (MDM), and video conferencing equipment (Zoom Rooms)
Own the IT side of employee onboarding and offboarding, working closely with the People team to ensure a seamless experience for new hires and secure offboarding for departures
Ensure the internal IT knowledge base is accurate by regularly maintaining and updating documentation on team procedures, enabling end-users to "self-serve" where possible
Execute small-scope projects once approved to help our operations scale efficiently, such as refining the onboarding checklist or auditing our software license usage
Complete monthly system audits (access reviews, configuration checks) to help maintain SOC 2 compliance status
Provide robust remote troubleshooting for our distributed team, while supporting the Seattle HQ with in-person assistance on an as-needed basis (e.g., AV maintenance, physical inventory)
Qualification
Required
2+ years of experience in an IT Support or IT Operations role, with demonstrated success operating in an unstructured environment that requires out-of-the-box thinking
A track record of proactive problem-solving; you don't just solve something at face-value, you investigate why the issue happened and suggest smarter workflows to prevent it in the future
Strong organizational and communication skills; able to work cross-functionally and with external vendors to deliver high-quality results on time
Technical proficiency with macOS and Windows environments, as well as common SaaS tools (Google Workspace, Slack, Zoom, Okta, Jira/Confluence)
Comfortable wearing many hats; you can adapt quickly and keep things moving in a dynamic environment
Company
Karat
Karat develops an interviewing cloud platform to solve the shortage of software engineers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$169.1MKey Investors
Serena WilliamsTiger Global ManagementNorwest
2022-04-19Series Unknown
2021-10-13Series C· $110M
2020-10-31Series Unknown· $17.5M
Leadership Team
Mohit Bhende
Co-Founder & CEO
Jeffrey Spector
Co-Founder and President
Recent News
Soma Capital
2026-01-09
Company data provided by crunchbase