Decagon · 2 weeks ago
Senior Software Engineer, Agent Development
New York City
Full-time
Onsite
Mid, Senior Level
$250K/yr - $330K/yr
4+ years expDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. The Senior Software Engineer, Agent Development will build tools that enable customers to create and optimize their AI agents, working closely with product and design teams to enhance user experience and functionality.
Artificial Intelligence (AI)Generative AIMachine LearningSoftware
Responsibilities
Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration
Qualification
Required
4+ years building full-stack software products with strong product thinking
Proficient in TypeScript and/or Python, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Preferred
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office to keep you at your best
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
Mobihealthnews
2026-02-05
2026-02-03
Company data provided by crunchbase