NEOGOV · 2 hours ago
Customer Service Desk Representative - Savannah Police Department
Savannah, GA
Full-time
Onsite
Entry Level
$38K/yr - $38K/yr
1+ years expNEOGOV is seeking a highly qualified, customer-focused Customer Service Representative for the Savannah Police Department's Information Management Division. The role involves providing clerical and customer service support while maintaining a professional environment and ensuring customer satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides high-level customer service; assists customers with complex, service complaints, and discrepancies
Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials
Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures
Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted
Distributes and accepts applications; assists customers
Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements
Maintains filing system, records data correctly in general ledgers and activity logs, and prepare special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone
Explains policies and procedures to internal and external customers
Performs related work as assigned
Qualification
Required
High School Diploma or GED with less than one year of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment
Preferred
Knowledge of the principles and practices of governmental accounting
Knowledge of municipal auditing principles and practices
Knowledge of City budgetary policies
Knowledge of relevant local, state, and federal regulations
Skill in developing short- and long-range plans
Skill in establishing priorities and organizing work
Skill in creating computerized spreadsheets
Skill in the completion of complex financial audits
Skill in public and interpersonal relations
Skill in oral and written communication
Benefits
Medical, dental, and vision plans
Life insurance
Employee/spouse/child supplemental life insurance
Short-term disability
Tuition reimbursement
Wellness programs
Deferred compensation plan (457 B)
Pension plan
Flexible spending account
Home purchase assistance
12 paid holidays
Paid Holiday
Paid Vacation
Paid Sick Leave
Defined Benefit Retirement Pension Plan
Protective Services Retirement Plan (select positions)
Deferred Compensation Retirement Plan
Retirement Seminars
PPO Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wellness Programs
Health & Wellness Incentives
Long Term Disability
Excellence and Service Recognition
Employee Development and In-Service Training
Educational Assistance Program
Uniform Allowance (select positions)
Employee Assistance Program
Discounts and Memberships
Employee Relations
Direct Deposit
Credit Union
Pretax Parking Deductions
Employer Assisted Home Purchase Program
Domestic Partnership Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase