Esri · 13 hours ago
Receptionist, Support Services
Redlands, CA
Full-time
Onsite
Entry Level
$17/hr - $26/hr
1+ years expEsri is a company focused on creating positive global change through GIS technology. They are seeking a people-oriented Receptionist to manage support inquiries and assist employees and customers while maintaining confidentiality and ensuring effective communication across multiple channels.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
Responsibilities
Ensure availability for all Esri employees and customers on local and toll-free phone lines
Manage support inquiries across multiple channels, including phone calls, emails, chat, and online applications on Support.Esri.com and MyEsri.com
Track and assess employee and customer information using Lightning and SAP, while maintaining confidentiality of customer contact and contract information
Create support requests and submit into the call tracking system and direct a high volume of customers to appropriate staff according to procedure and policy
Verify Maintenance & Authorized Callers of restricted accounts, assist with escalations of secured accounts
Create Service Contracts and Activate Entitlements and notify appropriate resources of updates needed to contracts and entitlements
Participate in the production and testing of systems, applications and workflows related to Call Routing and Customer Relationship Management. Including recording team, department, and company workflows and limitations via CRM case tracking
Assess and disseminate trend information through analysis, meetings and presentations
Train employees and customers of procedures and policies
Assist with projects and other work tasks required to meet business needs
Qualification
Required
1+ years of experience working in a professional office environment
Strong communication skills with the ability to communicate effectively with internal and external customers
Knowledge of Microsoft Office applications (Word, Excel, Outlook)
Excellent interpersonal and organizational skills
Desire to work in a fast-paced environment and ability to work on multiple tasks simultaneously
Ability to think creatively in order to further develop the position and processes
High school diploma or equivalent
Preferred
Associate's or Bachelor's degree in GIS, business, or related field
Knowledge of SAP or Salesforce
Minimum typing speed 45 WPM
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k) and profit-sharing programs
Minimum accrual of 64 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
H1B Sponsorship
Esri has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
Chief Technology Officer
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
2026-01-09
Company data provided by crunchbase