Family Dollar · 11 hours ago
Claims Manager
Chesapeake, VA
Full-time
Onsite
Senior Level
5+ years expFamily Dollar is a key player in the retail industry, and they are seeking a Claims Manager to strategically manage general and auto liability claims. The role involves overseeing third-party claims adjusters, leading claims investigations, advocating for the company at mediations, and utilizing data analytics to enhance decision-making.
Retail
Hiring Manager
Riviera B.
Responsibilities
Drive cost reduction and improve claim outcomes by expertly managing general and auto liability claims and subrogation claims
Maximize financial recoveries by actively supporting subrogation efforts with oversight of internal subrogation claims analysts
Partner with senior leadership (VP and Director) to formulate winning case strategies for high-exposure claims
Provide critical oversight to Third-Party Administrator (TPA) claims examiners and defense attorneys, ensuring effective management of litigated liability matters
Maintain stringent control over litigation budgets, meticulously evaluating case reserves and advising on strategic adjustments
Act as the key point of contact for legal spend management, responsibly reviewing and approving firm engagements, attorney rates, timekeepers, and all significant expenses
Empower claims examiners with settlement authority while maintaining prudent oversight of reserve increases up to approved levels
Facilitate the discovery process, collaborating with outside counsel on deposition and responses to discovery; streamlining internal procedures pertaining to document management
Serve as a primary representative for the company during mediations and trials
Ensure TPA excellence through regular claims reviews and comprehensive file audits, guaranteeing adherence to service instructions
Lead comprehensive claims investigations, ensuring meticulous evidence preservation
Leverage data analytics to identify key claim trends, informing strategic decisions to enhance program efficiency and reduce losses
Contribute to strategic initiatives through special projects assigned by the Director and VP
Qualification
Required
Bachelor's Degree
5 + years of multi state liability (complex, litigated cases) experience with law firm, insurance carrier, third party administrator or insurance broker. At least 3 must be in a management role
Litigated liability claims experience
Strong analytical skills related to investigations, claims strategies and claim reviews
Excellent written and verbal communications skills; ability to handle difficult situations
Pro-active and collaborative mindset with an ability to work in fast paced team environment, handling multiple tasks and meeting deadlines
Previous supervisory experience
Preferred
Professional Insurance Designation – SCLA, ARM, CPCU, etc
Retail experience a plus
Subrogation management experience
Company
Family Dollar
When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Macellum Capital Management
2025-03-26Private Equity
2025-03-26Acquired
1978-01-13IPO
Leadership Team
Dave Brewer
Director Store Operations, Human Resources
Recent News
MarketScreener
2025-11-19
2025-11-18
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