New York Life Insurance Company · 4 hours ago
Corporate Vice President - Senior Manager Service Delivery Platform/Development Engineering
New York, United States
Full-time
Onsite
Senior Level
$166K/yr - $238K/yrNew York Life Insurance Company is a Fortune 100 mutual company focused on evolving into a more technology- and AI-enabled organization. The Senior Manager of Service Delivery Platform/Development Engineering will oversee the strategic direction, development, implementation, and maintenance of service delivery platforms, ensuring agile service delivery and IT service management processes are executed seamlessly.
FinanceFinancial ServicesInsurance
Responsibilities
Develop and execute a strategic vision for the ServiceNow and the broader NYL Service Management Platform that aligns with the company's overall business objectives
Foster a culture of innovation, collaboration, and continuous improvement within the team
Act as a key liaison between IT and business stakeholders, ensuring clear communication and alignment on priorities and goals
Lead change management initiatives to ensure successful adoption of new processes and technologies
Oversee the implementation of AI and Machine Learning capabilities to automate and optimize IT service management processes
Manage and execute integrations between ServiceNow and key platforms across NYL such as Pagerduty, Lean IX, Moveworks, and emerging automation/AI platforms
Automate the resolution of common workplace requests, reducing the need for human intervention and continuously learns from historical support tickets to improve its accuracy and efficiency
Represent the platform team in executive meetings, providing updates on platform performance, project status, and strategic initiatives
Identify and mitigate risks associated with the platform, ensuring business continuity and disaster recovery plans are in place
Drive the development of training programs and resources to enhance the skills and knowledge of the ServiceNow team and end-users
Provide strategic direction, technical leadership
Manage and prioritize the development backlog, ensuring timely delivery of features and enhancements
Conduct regular performance reviews, provide constructive feedback, and support the professional growth of team members
Ensure compliance with security policies, data protection regulations, and industry standards
Develop and manage the budget for the platform, ensuring cost-effective solutions and resource allocation
Qualification
Required
Prior experience implementing and supporting ServiceNow and Jira in enterprise environments
Understanding of ServiceNow architecture, ITSM Pro, and best practices
Proficiency with AI and data analytics technologies
Experience with IT Operations Data Lake and GenAI/Agentic AI exploration
Ability to develop and execute a strategic vision for the ServiceNow and the broader NYL Service Management Platform
Experience fostering a culture of innovation, collaboration, and continuous improvement
Ability to act as a key liaison between IT and business stakeholders
Experience leading change management initiatives
Ability to oversee the implementation of AI and Machine Learning capabilities
Experience managing and executing integrations between ServiceNow and key platforms
Ability to automate the resolution of common workplace requests
Experience representing the platform team in executive meetings
Ability to identify and mitigate risks associated with the platform
Experience driving the development of training programs and resources
Ability to provide strategic direction and technical leadership
Experience managing and prioritizing the development backlog
Ability to conduct regular performance reviews and provide constructive feedback
Experience ensuring compliance with security policies, data protection regulations, and industry standards
Ability to develop and manage the budget for the platform
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
Founded in 1845
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Deepa Soni
Executive Vice President and Chief Information Officer
Recent News
2026-01-13
2026-01-05
Insurance News in the United States
2025-12-13
Company data provided by crunchbase