Midi Health · 3 hours ago
Senior Director, Quality & Safety
United States
Full-time
Remote
Director/Executive
8+ years expMidi Health is a fast-scaling virtual care company on a mission to transform the way healthcare is delivered. The Senior Director of Quality & Safety will ensure the clinical team delivers safe, high-quality, and patient-centered care by combining operational rigor, advanced analytics, and clinical curiosity.
Health CareMedicalTherapeuticsWomen's
No H1B
Responsibilities
Shaping the future of clinical quality, encounter quality, and innovation at Midi
Leading analytics at the intersection of AI, clinical care, compliance, and patient experience
Build scalable systems that improve patient outcomes and clinician success
Own analytics around scribe AI tools (speech-to-text transcription + Script AI insights), ensuring outputs become clear reports and dashboards
Develop analytics on clinician–patient interactions, training opportunities, operational/tech barriers, and clinical trends
Lead process improvement (PI) initiatives to strengthen quality, reduce variation, and improve outcomes
Partner with Product and Operations teams to integrate AI-driven findings into workflows
Build and maintain real-time dashboards with HEDIS and quality metrics for immediate visibility into performance and outcomes
Build functional relationship with Data Science
Own Midi’s Quality program, including chart audits, expansion of automated audits, and oversight of compliance with standards
Monitor patient safety, adverse events, and near-miss reporting—integrating findings into continuous improvement
Lead weekly AI-powered Practice Pattern reviews, ensuring clinicians adhere to protocols and identifying improvement opportunities
Partner with Learning & Development to evaluate the Onboarding process with quantitative data aligned to practice patterns
Continuous readiness for compliance and third party audit requirements
Collaborate with clinical leadership on evidence-based clinical protocols, ensuring alignment with patient-centered care
Design algorithms of care—structured pathways and decision rules that improve outcomes and consistency
Tailor protocols to distinct clinical services (menopause/perimenopause, weight, primary care, and future complex care)
Maintain rigorous documentation and communicate program status/results to stakeholders
Partner with Product, Operations, and Clinical leaders to ensure program success
Bridge technical and clinical teams, fostering agile development and rapid implementation
Contribute to strategic planning as Midi expands into complex care while maintaining excellence in menopause, perimenopause, weight, and midlife primary care
Lead with the philosophy: data drives science, and science drives decisions
Use data to allocate resources, identify inflection points of value, and pivot programs toward better outcomes
Build dashboards and frameworks that translate data into actionable insights for leadership, clinicians, and partners
Qualification
Required
8+ years of experience in clinical operations, quality and patient safety management, or health services research
Demonstrated success in leading data-rich clinical programs and translating findings into operational improvements
Proven ability to bridge technical and clinical teams, driving agile and scalable innovation
Obsessed with time and efficiency: respects deadlines, starts on time, and finishes on time
Holds self and colleagues accountable, thrives in fast-paced environments, and avoids stagnation
Analytical Skills: Proficiency with data analysis and reporting tools (e.g., Google Sheets, Quicksight) and the ability to interpret and articulate data clearly
At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs
Preferred
Certifications: CPHRM, CPPS, or equivalent strongly preferred
Clinical Background: RN or other clinical experience preferred. Familiarity with telehealth-specific licensure, disclosure, reporting considerations, and AthenaHealth EMR preferred
Benefits
Equity
Benefits
Company
Midi Health
Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$152MKey Investors
Advance Venture PartnersEmerson CollectiveGoogle Ventures
2025-10-02Series C· $50M
2024-04-24Series B· $63M
2023-09-27Series A· $25M
Leadership Team
J
Jill Herzig
Chief Brand Officer, Brand Steward
Joanna Strober
Founder
Recent News
Company data provided by crunchbase