Adecco Permanent Recruitment · 2 hours ago
Customer Account Manager
Wake Forest, NC
Full-time
Onsite
Mid LevelAdecco Permanent Recruitment is seeking a Customer Account Manager who will build and maintain strong, long-term relationships with customers. The role involves acting as a trusted point of contact, managing customer interactions, and supporting upselling and customer growth opportunities.
Human Resources
Hiring Manager
Emory Hamilton, MBA
Responsibilities
Build and maintain strong, long-term relationships with customers, acting as a trusted point of contact and business partner
Serve as a liaison between customers, Regional Sales, and internal departments to ensure seamless communication and service delivery
Manage customer interactions via phone, email, and customer portals with urgency, accuracy, and professionalism
Process and manage orders, pricing requests, literature requests, dealer referrals, and technical inquiries
Track order lifecycle, confirm order status, and provide accurate shipment and logistics updates
Support customers with claims, credits, corrective invoices, complaints, and RMAs with a solutions-oriented mindset
Maintain working knowledge of product catalogs, distribution channels, and customer buying patterns
Support upselling and customer growth opportunities through account familiarity and proactive engagement
Utilize ERP and EDI systems to streamline workflows and reduce administrative burden
Participate in technical and professional development training programs
Maintain basic logistical knowledge related to customer orders, fulfillment, and distribution processes
Meet and exceed performance metrics tied to response time, customer satisfaction, order accuracy, and service quality
Qualification
Required
Experience in B2B customer service, account support, inside sales support, or account management
Strong understanding of customer dynamics, distribution models, and commercial account structures
ERP system experience required (Infor M3 preferred)
Familiarity with EDI systems
Proficiency in Microsoft Outlook, Excel, Word, and Google Docs
Excellent written and verbal communication skills
Strong organizational skills with high attention to detail
Ability to multitask, prioritize, and manage competing demands
Self-starter with strong problem-solving and critical-thinking capabilities
Commercial mindset with the ability to operate as a business partner, not just a service representative
Preferred
Bachelor's degree preferred
Background in manufacturing, distribution, HVAC, plumbing, industrial, or building materials environments strongly preferred
Company
Adecco Permanent Recruitment
Adecco Specialized Recruitment is a successful partnership for your business.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase