Swoon · 4 hours ago
Help Desk Support Specialist
Tempe, AZ
Contract
Onsite
New Grad, Entry Level
$25/hr - $30/hrSwoon is hiring for our client, a large public university known for innovation and student-centered technology initiatives. The role involves providing hands-on deskside and endpoint support for faculty and staff in a high-volume enterprise environment, focusing on customer service and technical troubleshooting.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Provide onsite deskside, endpoint, and shared-space support for desktops, laptops, mobile devices, and A/V systems
Install, configure, troubleshoot, and support operating systems including Windows, macOS, and mobile platforms
Support enterprise productivity tools including Microsoft Office, Outlook, Gmail, printers, and network connectivity
Utilize endpoint management and identity tools including JAMF, SCCM, Active Directory, and Group Policy
Support meetings and campus events including A/V setup, video conferencing (Zoom, Skype), and event scheduling systems
Diagnose, troubleshoot, and resolve hardware, software, network, and application issues while documenting root cause and resolution
Partner with internal IT teams and third-party vendors to escalate complex issues and coordinate outage communications
Maintain technical documentation, asset inventories, and user-facing instructional materials
Provide support to users both in person and remotely via phone, email, and remote access tools
Deliver a high level of customer service while building trusted relationships with faculty, staff, and campus partners
Perform additional duties as assigned
Qualification
Required
Provide onsite deskside, endpoint, and shared-space support for desktops, laptops, mobile devices, and A/V systems
Install, configure, troubleshoot, and support operating systems including Windows, macOS, and mobile platforms
Support enterprise productivity tools including Microsoft Office, Outlook, Gmail, printers, and network connectivity
Utilize endpoint management and identity tools including JAMF, SCCM, Active Directory, and Group Policy
Support meetings and campus events including A/V setup, video conferencing (Zoom, Skype), and event scheduling systems
Diagnose, troubleshoot, and resolve hardware, software, network, and application issues while documenting root cause and resolution
Partner with internal IT teams and third-party vendors to escalate complex issues and coordinate outage communications
Maintain technical documentation, asset inventories, and user-facing instructional materials
Provide support to users both in person and remotely via phone, email, and remote access tools
Deliver a high level of customer service while building trusted relationships with faculty, staff, and campus partners
Perform additional duties as assigned
Benefits
Health, Dental & Vision (50% of premium is covered for contractor)
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
Founded in 2009
501-1000 employees
H1B Sponsorship
Swoon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
Company data provided by crunchbase