ARK Solutions, Inc. · 6 hours ago
Customer Support Technician
Celebration, FL
Contract
Onsite
Entry Level
$25/hr - $28/hr
1+ years expARK Solutions, Inc. is seeking a Customer Support Technician to provide computer and user support. The role involves installation and configuration of hardware and software, troubleshooting technical issues, and providing on-site support for remote troubleshooting.
ConsultingInformation TechnologySoftware
Responsibilities
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Monitor service ticket queue and resolve tickets as assigned
Document work performed and resolutions
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned
Perform basic network and telephony support
Provide on-site support for remote troubleshooting by other technical staff
Concentration and desire to work in desktop support
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Assist in coordinating audio-visual setup and video conference support
Assist with annual inventory scanning and equipment surplus
Install, configure, and update software
Participate in team projects, meetings and assignments
Responsible for reading and following the Department's Procedures and Policies
Responsible for understanding and enforcing the Department's Policies and Procedures
Responsible for documenting solutions to Technology issues
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
Perform other related duties as assigned
Qualification
Required
Ability to lift up to 50 lbs
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Monitor service ticket queue and resolve tickets as assigned
Document work performed and resolutions
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned
Perform basic network and telephony support
Provide on-site support for remote troubleshooting by other technical staff
Concentration and desire to work in desktop support
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Assist in coordinating audio-visual setup and video conference support
Assist with annual inventory scanning and equipment surplus
Install, configure, and update software
Participate in team projects, meetings and assignments
Responsible for reading and following the Department's Procedures and Policies
Responsible for understanding and enforcing the Department's Policies and Procedures
Responsible for documenting solutions to Technology issues
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware
1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems
Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience
Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses
Company
ARK Solutions, Inc.
ARK Solutions is an IT company that offers software consultancy services.
201-500 employees
H1B Sponsorship
ARK Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (10)
2022 (7)
2021 (5)
2020 (16)
Funding
Current Stage
Growth StageLeadership Team
Anuj Khurana
CEO
Company data provided by crunchbase