eTeam · 17 hours ago
Job Role - Customer Operations Support - Baltimore , MD
Baltimore, MD
Contract
Hybrid
New Grad, Entry Level
$19/hr - $20/hreTeam is seeking a Customer Operations Support representative who will engage with various broker dealers and internal teams. The role involves providing support for the ACAT process, answering inquiries, and participating in team meetings to improve operational processes.
Information Technology
Responsibilities
Providing ACAT (deliver and Receive) process support to all ••• Branches, Digital Direct Client Service and Stockplan groups
Answering inquiries via case/phone
Interaction (phone/email) with other broker dealer firms
Provide support to outsourced vendor
Escalate any issues accordingly
Participation in team meetings to share best practices, understand volume trends, contribute to solutions
Qualification
Required
Organizational skills
Efficient and effective communication
Ability to multitask
Adaptive to a fast paced environment
Team player
Attention to detail
Readiness to escalate issues with a sense of urgency
Risk avoidance mindset
Customer service and professional etiquette
Effective at follow through
Takes initiative to identify and solve problems
Basic Understanding of the financial industry
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
Founded in 1999
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase