ServiceNow ITSM Administrator jobs in United States
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GlobalSource IT · 12 hours ago

ServiceNow ITSM Administrator

positionUnited States
timeContract
remoteRemote
seniorityMid Level

GlobalSource IT is seeking an experienced ServiceNow ITSM Administrator to support and continuously improve ITIL-based ITSM processes. The role focuses on operational excellence across Incident, Major Incident, Request, Problem, and Change Management, managing and enhancing various ITSM processes and workflows.

Information TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Manage and improve Incident, Major Incident, Request, Problem, and Change processes
Lead Major Incident bridges, communications, and post-incident reviews
Maintain and enhance the CSDM model (Services, Offerings, Applications, Business Apps)
Oversee Change Management, CAB meetings, and post-implementation reviews
Create and enhance catalog items, workflows, and SLAs
Drive ITSM process automation and continuous improvement
Serve as an escalation point and partner with IT, business teams, and vendors
Support audit, compliance, and ITSM governance activities

Qualification

ITIL process knowledgeServiceNow administrationITIL v4 certificationSCRUM / Agile experienceChange ManagementITSM automationStakeholder managementCommunication skillsFacilitation skills

Required

Strong ITIL process knowledge and hands-on ITSM experience
Solid ServiceNow administration experience
Excellent communication, facilitation, and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment

Preferred

ITIL v4 certification
SCRUM / Agile experience
CAB governance and PIR experience
Exposure to ITSM automation initiatives
Candidates within driving distance of Poughkeepsie, NY preferred
Occasional on-site presence required

Company

GlobalSource IT

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GlobalSource IT is an information technology company offering technology and software development services.
dateFounded in 1998
location
Milwaukee, Wisconsin, USA
people-size201-500 employees
web-link
http://globalsourceit.com

H1B Sponsorship

GlobalSource IT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Bob R.
Advisory Partner
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Company data provided by crunchbase