Westlake Ace Hardware · 3 hours ago
General Manager in Training
Springfield, IL
Full-time
Onsite
Mid, Senior Level
$55K/yr - $60K/yr
5+ years expWestlake ACE Hardware is seeking a General Manager in Training (GMIT) responsible for training and developing in all store operations to prepare for promotion into a General Manager position. The role involves customer service, store operations management, hiring and training associates, and supporting overall store functions.
E-CommerceHardware
Responsibilities
Provide positive representation of Westlake Ace Hardware
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store
Proactively assist customers in solving problems
Provide a friendly, outgoing demeanor; work well with customers as well as associates
Ensure all calls and pages are answered promptly, courteously and effectively
Possess excellent product knowledge and knowledge of store layout and location of products
Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration
Assist and help supervise the “general operations” of the entire store
Responsible for ordering and maintaining desirable product inventory levels while ensuring store profitability
Receiving, checking in and stocking of merchandise
Develop and maintain appropriate back stock levels
Verify forklift operations and receiving is completed in a safe and efficient way
Confirm weekly price changes are being completed
Ensure monthly cycle counts and negative on hand reports are being completed
Verify signage is current in the entire store
Ensure ad signage and products are ready for the customers
Validate special orders and rain-checks are being completed properly
Develop and ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions when necessary
Assist and help manage direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)
Provide assistance in the overall general maintenance of the store such as daily maintenance, orderliness and cleanliness of the sales floor, end caps, ad goods merchandised, stock room and outdoor merchandise areas
Perform all other duties as assigned
Learn and assist with the P & L and other corresponding reports
Assist District Manager and General Manager with the budget process for sales and expenses
Assist with the management of payroll and other controllable expenses
Assist and help monitor the implementation of Store Support programs
Attend trade shows and seminars with company guidance
Train on what effective successful Loss Prevention, Safety and Internal Audits should look like for our retail stores
Assist with special projects within the district as set forth by the District Manager
Assist and help lead weekly management staff meetings
Ensure effective training and development of all associates
Assist with the recruitment of prospective associates for possible management positions throughout Westlake Ace Hardware
Assist in the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management
Actively recruit and promote the advancement of Westlake associates
Manage all aspects of store operations in the absence of the General Manager
Create a positive, professional and safe work environment for all associates
Become an integral part of the community in which you live and work through civic organizations and being community minded
Challenge all associates to think of ways to better merchandise product, control expenses and increase sales
Lead by example; be approachable by all associates and customers
Qualification
Required
High School Diploma or GED equivalent required
Must have a minimum of 5 years of previous retail management experience, hardware experience preferred
Working knowledge of computers and Microsoft Office
Standing, walking, lifting (up to 50 pounds) and climbing
Ability to travel as required
Preferred
Ability to relocate preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance
Company
Westlake Ace Hardware
About Westlake Ace Hardware: Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2006-02-13Private Equity
Leadership Team
Joseph A. Jeffries
President and CEO
Recent News
Charlotte Business Journal
2025-03-01
Company data provided by crunchbase