Vital Ice · 3 hours ago
Wellness & Operations Coordinator
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expVital Ice is a pioneering wellness center dedicated to unlocking peak performance and enhancing recovery through innovative contrast therapy experiences. The Wellness & Operations Coordinator is responsible for ensuring smooth daily operations, delivering outstanding client service, and contributing to partnership growth strategies.
Health Wellness & Fitness
Responsibilities
Warmly greet and welcome all clients, partners, and visitors to the Vital Ice facility
Manage client check-ins, bookings, and inquiries (in-person, phone, email) using our scheduling system
Provide comprehensive information about Vital Ice services, pricing, benefits, and safety protocols
Assist clients with waivers, onboarding, and preparing for their cold therapy sessions
Ensure a comfortable, safe, and positive atmosphere for all individuals before, during, and after sessions
Address client feedback, concerns, and special requests promptly and professionally
Maintain accurate client records, sales data, and administrative files
Process payments, manage point-of-sale (POS) transactions, and reconcile daily revenue
Assist with inventory management of retail products and operational supplies
Manage incoming and outgoing correspondence and communications
Support management with various administrative tasks as needed, including report generation and data entry
Oversee facility schedule optimization to maximize capacity and client flow
Actively engage clients to understand their needs and recommend appropriate Vital Ice services, packages, and retail products
Identify and cultivate potential partnership opportunities with local wellness businesses (e.g., massage therapists, physical therapists, nutritionists, gyms) for reciprocal referrals, rebates, discounts, and freebies
Assist in outreach efforts, scheduling introductory meetings, and preparing presentation materials for potential partners
Track and report on sales performance and partnership pipeline development
Collaborate with management to refine sales techniques and partnership strategies
Ensure the facility, including reception area, changing rooms, restrooms, and common areas, is consistently clean, tidy, and well-maintained
Perform routine cleaning tasks such as wiping surfaces, vacuuming/mopping, emptying trash, and restocking supplies
Monitor cleanliness of the cold plunge areas and ensure they meet hygiene standards (specific technical cleaning of plunge units will be handled by specialized staff, but general area cleanliness is key)
Report any maintenance issues or equipment malfunctions promptly to management
Qualification
Required
Minimum 2-3 years of experience in a customer-facing role, preferably in hospitality, retail, wellness, or a service-oriented environment
Demonstrated experience in sales or business development is highly desirable
Experience with administrative tasks and scheduling software
Exceptional interpersonal and communication skills (verbal and written)
Strong organizational abilities and attention to detail
Proficiency with Google Workspace (Docs, Sheets, Calendar) and familiarity with POS/scheduling software
Proactive problem-solver with a positive, can-do attitude
Ability to work independently and manage multiple priorities effectively
Comfortable with light cleaning duties and maintaining high hygiene standards
Genuine passion for health, wellness, and recovery
Professional demeanor and appearance
Reliable, punctual, and highly dependable
Ability to adapt quickly in a fast-paced, evolving environment
A keen eye for opportunities to improve client experience and business growth
Preferred
Experience with MindBody Business preferred
Benefits
Opportunities for performance-based bonuses related to sales and partnerships.
Complimentary Vital Ice sessions and employee discounts on services/retail.
A dynamic, supportive, and health-focused work environment.
Significant opportunity for growth and professional development as Vital Ice expands.
Company
Vital Ice
Vital Ice is a wellness and recovery studio opening in 2025 to the Marina District, San Francisco.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase