ParetoHealth · 4 hours ago
Vice President, Account Management (Southeast)
United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expParetoHealth is dedicated to transforming employee health benefits and reducing costs for small and medium-sized businesses. They are seeking a Vice President of Account Management to lead a region, focusing on strategic planning, KPI achievement, and building strong relationships with high-profile customers.
Employee BenefitsEmploymentHealth Care
No H1B
Responsibilities
Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives
Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion
Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge
Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance
Establish clear roles, responsibilities, and performance expectations for team members
Foster a culture of accountability, collaboration, and continuous improvement
Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth
Implement robust measurement systems to monitor performance and identify areas for improvement
Ensure alignment between individual, team, and organizational objectives
Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs
Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services
Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions
Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives
Provide customer insights and feedback to drive product development and service enhancements
Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth
Identify and implement best practices, tools, and technologies to optimize account management processes
Stay informed about emerging trends and innovations in customer relationship management and account strategies
Promote and facilitate professional development opportunities for the Account Management team
Qualification
Required
8+ years of experience in account management, client success, or a related leadership role, ideally within a fast-paced, customer-focused industry
Experience working with the employee broker community and a strong understanding of stop loss processes
Demonstrated ability to build and maintain strategic relationships with high-profile clients
Strong strategic planning and analytical skills, with experience setting and achieving KPIs
Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams
A customer-centric mindset with a passion for delivering exceptional experiences
Bachelor's degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred
Benefits
Fully paid medical, dental, and vision benefits.
Flexible PTO
401k company contribution
Tuition reimbursement
Professional development allowance
Transportation allowance and daily parking reimbursement
Engaging hybrid work environment
Company
ParetoHealth
Traditional health insurance is failing small and midsize employers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Warburg Pincus
2023-06-05Private Equity
Leadership Team
Will Bondurant
Chief Financial Officer
Christine Lui Chen
Chief Marketing Officer
Recent News
2025-09-06
Company data provided by crunchbase