ICM Inc · 4 hours ago
Support Analyst
Colwich, KS
Full-time
Onsite
Mid Level
3+ years expICM Inc is seeking a Support Analyst to provide technical support within their IT organization. The role involves resolving support requests, assisting end-users with various technical issues, and coordinating with IT team members for complex problems.
Animal FeedBiotechnology
Hiring Manager
Melissa Traffas
Responsibilities
Resolve support requests via office visit, telephone, or e-mail in a prompt, effective and courteous manner. Customers include local, remote, and field/roaming users
Support end-users with various issues, including:
1. Laptop & desktop hardware
2. Microsoft Windows operating systems and associated software products
3. Microsoft 365/Office365 and associated applications
4. Audio-video conference technology
5. Apple and other mobile device platforms
6. Printers and network copiers
7. Network & wireless troubleshooting, including guest support
Identify trends in user behavior and incidents, researching patterns that should be further investigated and coordinate with IT support team members for escalation and assistance of more critical or complex issues
Maintain and execute recurring maintenance for hardware and software solutions
Follow standard Support operating procedures; maintain records of daily data communication transactions, problems and actions taken
Complete end-user install/move/add/change requests in manner consistent with licensing requirements
Provide end-user support for company badging system
Coordinate with cellular carriers to help oversee company’s mobility services, hardware, subscriptions, and users
Coordinate oversight and execution of IT projects, working with business leaders as required
Help maintain and oversee inventory levels
Qualification
Required
High school diploma or equivalent required
3+ years' experience supporting desktops at an organization of 100+ employees required
Knowledge of basic computer hardware, switches, routers and wireless required
Microsoft Windows client operating systems and related administrative tools experience required
MS Office and Outlook experience required
M365/Azure/Intra ID experience required
Networking, VPN, TCP/IP, and general networking concepts required
Must possess valid driver's license with no restrictions
Preferred
College degree in related field preferred
Management and support of cellular services preferred
Proficiency in Portuguese and Spanish is beneficial
Company
ICM Inc
Established in 1995 and headquartered in Colwich, Kansas, with a regional office in Brazil, ICM provides innovative technologies, solutions and services to sustain agriculture and to advance renewable energy, including ethanol and feed technologies that will increase the supply of world protein.
201-500 employees
H1B Sponsorship
ICM Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Dave VanderGriend
Founder & Chairman
Recent News
Talk Business & Politics
2025-10-20
Company data provided by crunchbase