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Madison Gas and Electric · 2 days ago

Field Service Representative

Madison, WI

Full-time

Onsite

New Grad, Entry Level

Madison Gas and Electric is seeking a Field Service Representative to assist with the operation and troubleshooting of the Automated Meter Reading System. The role involves performing manual meter reads, inspecting installations, and interacting with customers regarding usage trends and billing accuracy.

Biomass EnergyEnergyOil and Gas

Responsibilities

Visually checks meter installations for problems that could result in energy usage being improperly recorded

Observes and documents problems in work order system

Operates Company vehicles to drive daily mobile routes and perform investigations

Contact customers regarding usage trends to verify accurate billing and deliver customer collection notices

Assists Field Inspectors with investigations and provides backup to Customer Data Representatives

Qualification

Customer relationsComputer systems proficiencyField service experienceAttention to detailOrganizational skillsTime managementNavigation knowledgeCommunication skillsInterpersonal skills

Required

High school diploma or equivalent

Ability to maintain a valid Wisconsin driver's license in good standing as determined by the Company

Strong attention to detail and accuracy

Good organizational and time-management skills

Ability to work independently

Ability to deal positively with customers in all types of situations to promote good customer relations

Able to work across multiple computer systems and software programs

Strong communication and interpersonal skills

Basic knowledge of navigation and route planning

Ability to meet physical requirements of role as identified by the Company's ergonomic solution assessment

Preferred

Previous experience in a technical or field service role preferred

Company

Madison Gas and Electric

Madison Gas and Electric (MGE) is a regulated natural gas and electric utility headquartered in Madison, Wis, the state capital and home to the University of Wisconsin-Madison.

Founded in 1896

Madison, Wisconsin, USA

501-1000 employees

https://www.mge.com

Funding

Current Stage

Late Stage

Leadership Team

Jared Bushek

Vice President - Chief Financial Officer and Treasurer

Katie Kleisner

Senior Talent Acquisition Partner

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