XNRGY Climate Systems · 2 hours ago
Information Technology Help Desk Manager
Mesa, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expXNRGY Climate Systems specializes in advanced HVAC thermal-management solutions and is seeking an IT Help Desk Manager to lead frontline support across their Mesa, AZ locations and Canadian site. The role involves overseeing daily IT support operations, mentoring a team, and ensuring exceptional end-user support while managing complex technical issues and driving continuous improvement.
EnergyEnvironmental ConsultingHeating Ventilation and Air Conditioning (HVAC)Manufacturing
Hiring Manager
Khali Kemple
Responsibilities
Lead, mentor, and develop help desk technicians
Oversee daily support operations across U.S. and Canadian sites
Manage workload distribution, SLAs, documentation, and escalation procedures
Monitor ticketing performance and ensure timely resolution
Serve as escalation point for complex hardware, software, and network issues
Troubleshoot PCs, mobile devices, printers, connectivity, and applications
Maintain documentation, guides, and training resources
Support onboarding/offboarding, account setup, access control, and hardware provisioning
Administer Microsoft 365, Active Directory, and collaboration tools
Maintain IT asset inventory and software licensing
Assist with workspace buildouts and facility expansions
Ensure zero‑downtime access to critical tools and systems
Respond quickly to urgent production-floor issues and last‑minute requests
Coordinate equipment moves, low‑voltage needs, and Ethernet setups
Recommend and implement support-process improvements
Analyze recurring issues and drive root‑cause solutions
Contribute to IT upgrades, rollouts, and infrastructure initiatives
Promote security best practices: MFA, patching, endpoint protection
Support cybersecurity monitoring and compliance policies
Maintain data integrity through proper handling and access controls
Provide polished support to executives and board members
Communicate outages, updates, and maintenance clearly
Track help desk KPIs and report status to leadership
Maintain accurate procedures and configuration documentation
Participate in on‑call responsibilities (no formal rotation yet)
Qualification
Required
Bachelor's degree in IT, Computer Science, or equivalent experience
3–5 years of IT support/help desk experience, including 2+ years in leadership
Strong knowledge of Windows, Microsoft 365, Active Directory, and basic networking
Experience with ticketing systems and ITIL-aligned support processes
Excellent troubleshooting, prioritization, and customer service skills
Strong communication abilities across all organizational levels
Benefits
Medical, dental, and vision insurance
401(k)
Employee assistance program
Paid time off
Company
XNRGY Climate Systems
Xnrgy Climate Systems designs and manufactures HVAC systems.
201-500 employees
H1B Sponsorship
XNRGY Climate Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Activate Capital PartnersDIVCO
2025-10-21Series Unknown
2025-07-21Series Unknown
2023-05-24Corporate Round
Leadership Team
John Gocek
Co-Founder, Executive Vice President
Sham S. Ahmed
President Emeritus and Co-founder
Recent News
Silicon Canals
2025-10-27
Company data provided by crunchbase