Viasat · 3 months ago
Maintenance Controller
United States
Full-time
Remote
Mid Level
$32.21/hr - $50.72/hr
3+ years expViasat is on a mission to deliver connections with the capacity to change the world. The Maintenance Controller is a key member of Viasat's Global Enterprise & Mobility Support team, responsible for ensuring that all maintenance work on In-Flight Connectivity systems is performed in accordance with Viasat procedures and local laws.
InternetOptical CommunicationTelecommunications
No H1B
Responsibilities
Track, maintain and ensure all open anomalies across the installed fleet are actively being worked in our Salesforce ticketing system
Support and provide technical mentorship for customers related to Viasat mobility terminals
Provide continuous monitoring and guidance of IFE/IFC systems in line operations by close communication with Line Maintenance personnel, Maintenance Vendors, Airline Operations, Aircraft Engineering and other stakeholders to ensure all systems are operational
Manage system out of service activities which includes planning for spares, tooling, equipment, skill and adequate labor to ensure systems are restored expeditiously
Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft
Communicate with Airline Operations Managers, Quality Assurance, Materials management, and contract maintenance as required to support the repair and maintenance process
Analyze system malfunctions and determine a course of action based on those findings
Participate with technical teams to diagnose, solve, and provide guidance for any discrepancies related to the aircraft in accordance with approved technical data
Support in the development of a maintenance and preventative maintenance program
Coordinate new software roll out, testing and implementation to minimize impact to reliability
Review aircraft historical data and issues action plans as required based on repeat and chronic reliability programs
Support the daily operational call reporting on the status and plan for the Viasat installed fleet
Maintain safe, secure, and healthy work environment by following standards and procedures
Qualification
Required
3+ years' experience in technical customer service supporting airlines services
Excellent customer service skills to provide the high touch required by business aviation and executive customers
Ability to work with and understand FAA regulations, maintenance manuals and programs, and reliability programs
Proven skills in assisting customers with complex solving without instruction, using good judgment to acquire results
Open to working a flexible schedule in a 24x7 environment as needed to support round-the-clock operations over 3 shifts, weekends and holidays
Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences
US Citizen or permanent resident status
Travel domestically and internationally up to 10% of the time
Ability to work on-site 100% of the time in customer office at DFW Airport
Preferred
3+ years' working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory
3+ years' experience in Network Operations and Product Support
Prior experience with Linux/Unix
FAA Airframe (primary preference) & Powerplant (secondary preference) Certificate or equivalent Aircraft Engineering Degree
Bachelor's degree in related technical field
Benefits
Medical, financial, and/or other benefits
Company
Viasat
Viasat is a global communications company that offers satellite services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.16BKey Investors
UK Space AgencyNASA
2025-11-21Grant· $1.15M
2024-09-09Post Ipo Debt· $1.98B
2023-09-13Post Ipo Debt· $733.4M
Leadership Team
Andy Lincoln
Chief Engineer
Don Buchman
President Aviation
Recent News
2026-01-24
2026-01-23
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