Launcher Careers · 8 hours ago
Home Services Operations Coordinator
United States
Full-time
Remote
Mid Level
$0/mo - $1,200/moOffshore Launch is a staffing agency that specializes in helping small business owners scale their operations with top global remote talent. They are seeking an experienced Operations Coordinator to manage scheduling, customer communication, and daily administration for a growing home services business, ensuring smooth operations from the first call to job completion.
Human Resources
Responsibilities
Answer inbound calls, texts, and emails professionally
Schedule service calls and manage the daily service calendar
Keep the CRM/job management system accurate and up to date
Follow up on leads, estimates, and open jobs
Handle customer follow-ups, happy calls, and review requests
Ensure completed jobs are invoiced correctly and on time
Manage equipment registrations and warranty paperwork
Maintain the Google Business Profile (reviews, photos, accuracy)
Support basic HR admin (onboarding/offboarding, records)
Qualification
Required
Prior experience in home services (HVAC, plumbing, electrical, construction, etc.)
Excellent spoken and written English
Strong organization and attention to detail
Able to multitask and prioritize in a fast-paced environment
Proactive, reliable, and comfortable working independently
Customer-focused with strong problem-solving skills
Preferred
Experience with scheduling tools and CRMs (Housecall Pro preferred)
Comfortable acting as the voice of the business
Long-term mindset and interest in growing with the company
Benefits
13th month pay
$500 bonus at 90-days and 14th month bonus contingent on annual performance score
Comprehensive HMO policy, including dependents.
Annual continuing education budget to support professional development
Company
Launcher Careers
At Offshore Launch, we believe talented Filipino VAs deserve more.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase