Full Sail Media · 1 day ago
Account Manger - Print, Wide Format, Mailing, Apparel & Promo
Baltimore, MD
Full-time
Onsite
Mid LevelFull Sail Media is a family-owned and operated business focused on quality print marketing and customer service. The Account Manager will oversee the entire design-to-print process, ensuring smooth project execution while building strong customer relationships and addressing their needs effectively.
AdvertisingCRMEmail MarketingMarketingSEOSocial Media Marketing
Hiring Manager
Nelson Anderson
Responsibilities
Receive and process customer phone, online, and e-mail orders
Quoting of client jobs based on specifications gathered by the Sales Representative or online orders as distributed by the Director of Business Development
Receive customer complaints, including research and a corrective action plan
Outbound sales calls to house accounts
Building strong relationships with our customers, being responsive to customers’ needs, honest communication, interacting with Sales (in a team approach to servicing our customers), and acting as a liaison between customers/sales, and manufacturing
Represent the customer’s interests by balancing decisions between what the customer needs and what production wants
Keep accurate records on all jobs and customer contracts, so both the company and customer are protected should questions arise later
Understand the entire printing process to be able to convey a sense of expertise in our services to the customer
Service the customer by solving problems, gathering and transmitting information as needed, and demanding the highest quality product
Help develop and maintain customer loyalty by meeting customer needs effectively, efficiently, consistently, and in a friendly manner
Other duties as assigned
Qualification
Required
Print Industry experience
A level of strength and comfort with computers and related technology
A high personal standard of quality
Excellent 'people skills'
Detail oriented
Eagerness to work and learn, and comfortably handle a variety of responsibilities as they arise, retaining a smooth and efficient work environment
Must have a natural comfort with computers and technology
Must thrive in a deadline-driven work environment
Excellent communication and time-management skills
Preferred
Previous experience as a print Customer Service Representative
Company
Full Sail Media
Full Sail Media is an advertising services company that provides in-house design, print, media creation, marketing and deployment.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kevin Kuchar
Chief Marketing Officer
Company data provided by crunchbase