Happiest Minds Technologies · 2 days ago
PARTNER CONSULTANT - PARTNER
Lewisville, TX
Full-time
Onsite
New Grad, Entry LevelHappiest Minds Technologies is seeking an L1/L2 Network & Infrastructure Engineer to provide first-level support for network and infrastructure systems. This role focuses on monitoring, basic troubleshooting, incident response, and escalation to ensure system availability and reliability.
AnalyticsCloud ComputingSoftware
Responsibilities
Monitor network and infrastructure systems using monitoring tools
Respond to alerts, incidents, and service requests
Perform initial diagnostics and troubleshooting
Escalate complex issues to L2/L3 teams with proper documentation
Follow incident, problem, and change management processes
Check basic network connectivity (ping, traceroute)
Support LAN, WAN, and VLAN connectivity
Verify switch and firewall status
Assist with port status, link issues, and interface errors
Support DNS, DHCP, and IP address issues
Monitor servers, VMs, and basic cloud resources
Perform basic OS checks (CPU, memory, disk)
Assist with server restarts and service checks
Support virtualization environments (basic tasks)
Assist with backup job monitoring
Support access to internal applications
Perform basic access checks and validations
Assist users with connectivity and performance issues
Coordinate with application teams during incidents
Update tickets with accurate troubleshooting steps
Follow runbooks and SOPs
Maintain asset and incident records
Qualification
Required
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Basic knowledge of VLANs and routing
Familiarity with firewalls and network devices
Understanding of monitoring and ticketing systems
Ability to follow troubleshooting procedures
Basic knowledge of Servers, Windows etc, VMware etc
Capable of providing the professional smart hands as part of support
Capable of being available as needed, including weekend if required
Company
Happiest Minds Technologies
Happiest Minds provides IT services focused on cloud computing, social media, mobility solutions, BI, analytics, and unified communications.
Founded in 2011
5001-10000 employees
H1B Sponsorship
Happiest Minds Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (46)
2023 (36)
2022 (59)
2021 (39)
Funding
Current Stage
Public CompanyTotal Funding
$105.92M2023-07-18Post Ipo Equity· $60.92M
2020-09-17IPO
2011-11-16Series A· $45M
Leadership Team
Joseph Anantharaju
Co-Chairman, CEO and Co-Founder
Ram Mohan C
President and CEO
Recent News
Business Standard India
2026-01-06
Company data provided by crunchbase