OneTouch Direct · 4 hours ago
Billingual Remote Client Support Agent - San Antonio, TX
United States
Full-time
Remote
Entry Level
$26K/yr - $30K/yr
1+ years expOneTouch Direct is a premier provider of customer service solutions, and they are seeking a Bilingual Remote Client Support Agent to deliver exceptional support to their clients. In this remote role, you will assist clients by providing timely and effective responses to their inquiries, ensuring customer satisfaction through excellent communication and problem-solving skills.
Outsourcing/Offshoring
Responsibilities
Respond to incoming customer inquiries via phone, email, and chat
Demonstrate a thorough understanding of our products and services to effectively address client needs
Provide solutions to problems while ensuring a positive customer experience
Maintain accurate documentation of all client interactions
Work collaboratively with team members to continuously improve service delivery
Qualification
Required
MUST LIVE IN SAN ANTONIO, TX
Minimum of 1-2 years of experience in customer service or support
Must be fluent in both English and Spanish
Exceptional verbal and written communication skills
Familiarity with CRM software and customer support tools
Ability to work efficiently in a remote setting with minimal supervision
Strong analytical and problem-solving abilities
Must be available to work flexible hours, including potential evenings and weekends
Must have a reliable desktop or laptop computer running Windows 11
High-speed wired internet connection is required
USB headset with noise-canceling capability (wireless headsets are not acceptable)
Webcam (built-in or external) is necessary for video interactions
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid training & development
Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Company
OneTouch Direct
As a trusted global outsource provider, we know connection is a universal language.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Moloughney
Executive Vice President, Information Technologies & Chief Security Officer
Company data provided by crunchbase