Kansas City National Security Campus · 4 hours ago
IT Technical Support Specialist I
Kansas City, MO
Full-time
Onsite
New Grad, Entry Level
0+ years expKansas City National Security Campus is seeking an IT Technical Support Specialist I to provide assistance and timely responses to IT support requests. This role involves troubleshooting basic technical issues, managing service desk tickets, and educating users on self-help resources.
ConsultingManufacturingMechanical EngineeringProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide basic troubleshooting (e.g., password resets, printer issues, connectivity problems)
Escalate unresolved issues to Tier 2 or appropriate teams
Log and track incidents in the ticketing system accurately
Follow standard procedures and documentation
Educate users on basic self-help resources or FAQs
Monitor service desk queue and prioritize tickets based on urgency
Collaboration: Work with Tier 2 to further investigate the issue
Perform basic Asset Management activities that identify and labelling new IT assets and documentation associated with IT Asset Management tools or systems
Qualification
Required
0-3 years of related information technology work experience
High School Diploma required
Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations)
Regular and reliable attendance is an essential function of this job
Ability to travel up to 10% of the time
Ability to work on-site as directed by management and is determined by the needs of the business
United States Citizenship with the ability to obtain and maintain, a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations)
Preferred
Associates degree in computer-related field or equivalent IT work experience
Demonstrated experience using ServiceNow's ticketing system in a medium to large size company
General knowledge of desktop computer systems
Beginner to intermediate skills for identifying and resolving technical problems
Skill in using operating system software, companion software and utilities
Effective communication skills, interpersonal and customer-service skills
Some positions within this classification may require unique computer skills
Company
Kansas City National Security Campus
The Kansas City National Security Campus is manufacturing facility serving the US Dept of Energy National Nuclear Security Administration.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Smith, SHRM-SCP
Learning Business Partner
Recent News
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