GeneDx · 7 hours ago
EHR Integration Analyst (P2P)
United States
Full-time
Onsite
Entry, Mid Level
$80K/yr - $95K/yr
2+ years expGeneDx delivers personalized health insights and is at the forefront of transforming healthcare through genomic testing. The EHR Integration Analyst will manage client integrations, perform troubleshooting, and ensure effective communication between teams and clients.
AnalyticsArtificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningMedicalPredictive Analytics
Responsibilities
Act as a liaison between client analysts, management, and downstream technical teams to ensure clear communication, visibility, and accountability for project milestones
Lead meetings with customers to track and manage new implementations or provide additional support for existing integrations
Work to standardize build across client systems to provide for better long term support
Perform basic investigation and validation of interface-related issues, including review of HL7 message logs, error queues, and order/result message delivery
Document recurring issues, patterns, and trends to support process improvement and product stability
Help manage ticket queues to ensure smooth transitions between go-live and ongoing support
Act as point-to-point integrations expert for initial investigation and triage of related support tickets
Contribute to internal knowledge base documentation, support workflows, and training related to integration processes
Qualification
Required
Minimum 2 years of experience in EHR integrations and/or healthcare IT
Foundational understanding of EHR technology, data integrations, and healthcare data standards like HL7 and FHIR
2+ years experience working with HL7v2 standards
Strong customer service focus with excellent written and verbal communication skills
Proven ability to triage and troubleshoot issues across complex systems and escalate appropriately
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to collaborate effectively across technical and non-technical teams
Preferred
Preferred bachelor's degree in business, information technology, marketing, sciences, or related field/or equivalent experience
Experience with Cerner or Allscripts is preferred
Preferred experience working with specialty lab integrations
Experience with Salesforce preferred for ticket management and client communication; Jira or ServiceNow experience a plus
Benefits
Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Discounts
Voluntary benefits
Company
GeneDx
GeneDx uses artificial intelligence and machine learning to analyze patient data to provide insights to transform the practice of medicine.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$941MKey Investors
BlackRock Innovation Capital
2023-01-26Post Ipo Equity· $150M
2023-01-10IPO
2022-01-18Post Ipo Equity· $200M
Leadership Team
Katherine Stueland
Chief Executive Officer
Kevin Feeley
Chief Financial Officer
Recent News
Company data provided by crunchbase