Level 1 IT helpdesk agent jobs in United States
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Coforge · 22 hours ago

Level 1 IT helpdesk agent

positionSioux Falls, SD
timeFull-time
remoteOnsite
seniorityEntry Level
money$22/hr - $25/hr
date1+ years exp

Coforge is seeking a Level 1 IT helpdesk agent to provide support to clients. The role involves troubleshooting and resolving end-user incidents through various communication channels, as well as maintaining technical documentation.

Artificial Intelligence (AI)Software
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H1B Sponsor Likelynote
Hiring Manager
Shabnam Shaikh
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Responsibilities

Provide Level 1/2 support to the client
Identify issues and escalate issues when necessary
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary
Perform software, hardware and basic network troubleshooting
Clearly document user issues and troubleshooting steps
Maintain technical documentation
Perform other duties as assigned

Qualification

TroubleshootingIT helpdeskTechnical documentationCustomer serviceCommunication skills

Required

Troubleshooting
IT helpdesk
1+ Years of experience
Provide Level 1/2 support to the client
Identify issues and escalate issues when necessary
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary
Perform software, hardware and basic network troubleshooting
Clearly document user issues and troubleshooting steps
Maintain technical documentation
Perform other duties as assigned

Company

Coforge

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Glassdoor3.6
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Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
dateFounded in 2004
location
New Delhi, Delhi, IND
people-size10001+ employees
web-link
https://www.coforge.com

H1B Sponsorship

Coforge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)

Funding

Current Stage
Public Company
Total Funding
$489.46M
Key Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO

Leadership Team

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Sudhir Singh
CEO and Executive Director
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Manish Hermajani
Senior Vice President, Head of Investor Relations
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Recent News

Livemint.com
Coforge Q3 profit up 16 pc to ₹297 cr
2026-01-23
Morningstar.com
Coforge Delivers Another Quarter of Robust Performance; Revenue up 5.1% QoQ, 28.5% YoY and 37.3% YTD
2026-01-23
Business Standard India
Coforge emerges mega player in mid-tier India's IT services market
2026-01-18
Company data provided by crunchbase